Learning Management System (LMS) Administrator

Worldwide; India; Remote; INR 900,000 - 1,200,000; Full time

Job summary

Worldwide Clinical Trials is seeking a Learning Management System (LMS) Administrator to join our global team remotely in India. This full-time role supports LMS maintenance, user training, and audits to ensure training completeness and compliance.

You will create courses, resolve LMS issues, and collaborate with IT and QA to deliver reliable learning solutions across the CRO organization. The ideal candidate has at least two years of LMS experience, strong MS Office skills, and excellent

Qualifications

• Minimum 2 years working with a learning management system (Cornerstone or Cornerstone SBX).
• Experience in pharmaceutical or CRO industry preferred.
• Fluent in English, both oral and written.
• High school diploma or higher.

Responsibilities

• Maintain and administer global LMS, create learning activities and courses.
• Provide LMS support to end users and resolve queries.
• Generate training-related reports using LMS reporting.
• Manage user accounts and security across activities.
• Support audits and inspections with training records.

Skills

LMS knowledge

MS Office

Excellent communication

Problem solving

Team collaboration

Education

High school diploma / GED equivalent or higher

Tools

Microsoft Word

Excel

PowerPoint

Job description

## Learning Management System (LMS) AdministratorApply: Remote: Virtual India: Full time: Posted Today: JR103083Join a global Contract Resource Organization (CRO) where innovation meets purpose. At **Worldwide Clinical Trials**, we're driven by a shared commitment to improving lives through high-quality clinical research. Our teams are empowered to think creatively, take ownership, and deliver meaningful work that helps bring life-changing therapies to patients around the world. With more than 4,000 professionals across the globe, we foster a collaborative and inclusive environment where diverse perspectives are valued, growth is encouraged, and every contribution makes an impact. Whether you're building your career or bringing years of experience, you'll have the opportunity to learn, grow, and help shape the future of clinical research. \\*SUMMARY:\\* \\*The Learning Management System (LMS) Administrator is responsible for assisting Worldwide Clinical Trials Departments and LMS Support Team in all the aspects of LMS administration and maintenance as directed by the Associate Director of Learning Management Systems. The LMS Administrator is responsible for creating course workflows and maintaining training assignments in Worldwide’s Learning Management System (LMS), providing ongoing support to the user base, and resolving LMS related requests and issues in a timely manner.\\*\\*RESPONSIBILITIES:\\*\\_Tasks may include but are not limited to:\\_Assist the LMS Support Team in the maintenance of the global Learning Management System (LMS)Create learning-related activities (e.g., training modules, classes, courses, learning matrices, etc.) within the LMS for SOPs, work instructions, Job Specific, and Study Related training.Resolves LMS related queries from the end user communityMaintains the LMS support center, including appropriate documentation, interacting with Worldwide Clinical Trial’s IT department, and the software vendor to resolve issues in a timely manner, minimizing system downtimeAssist the LMS Support Team with creating and maintaining system guidelines and FAQs to ensure consistent operation by end usersProvide support with the retrieval of training records, plans and related documents during audits and inspectionManage user accounts in the LMSAssist with developing standards, processes, procedures, guidelines, and quality checks to maintain system configurations, architecture, and role-based security with consistency across activitiesResolve specific training problems, either on a one-to-one basis or in groupsProvide training related reports to the business, using the LMS reporting functionalityAssist in training and mentoring of new team membersPerform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.\\*OTHER SKILLS AND ABILITIES:\\*Strong working knowledge of learning management systems and their principles of operationStrong knowledge in all MS-Office applications including Microsoft Word, Excel, and PowerPoint.Excellent written and verbal communication skills, including negotiation skills and knowledge to clearly and concisely present information.Ability to plan, strategize, manage, monitor, schedule, critique, and problem-solveManaging, monitoring, scheduling support tasks according to service level agreements in the Worldwide support center.Demonstrate strong customer service skillsExhibit knowledge of the CRO/pharmaceutical industryAbility to create strong working relationships, fostering a collaborative work environmentExhibit knowledge of training concepts and methods of trainingAbility to develop and deliver training on use of the LMS to end usersStrong attention to detailStrong sense of ownership and responsibilityAble to work under both the direction of others and minimal directionFlexible and can-do attitude to work in a changing environment\\*REQUIREMENTS:\\*High school diploma/GED equivalent or higher educationAt least 2 years of experience working with a learning management system-Cornerstone or Cornerstone SBX or relevant experience within the Pharmaceutical or CRO industryOral and written fluency in the English languagePromotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.