Learning Management System (LMS) Administrator

Flex and Oncology Clinical Research Private Limited; India; Remote; INR 700,000 - 1,100,000; Full time

Job summary

Worldwide Clinical Trials is seeking an LMS Administrator to support global LMS operations, create training modules, and resolve user issues. The role emphasizes Cornerstone-based workflows, documentation, and audits readiness. You will collaborate with IT and vendors to ensure system uptime and deliver training-related reports.

Ideal candidates have 2+ years with LMS (Cornerstone/SBX) and strong English communication, with a background in CRO/pharma preferred. Join a dynamic, global team.

Qualifications

• High school diploma or higher education.
• At least 2 years with a learning management system (Cornerstone or SBX) or CRO/pharma experience.
• Oral and written fluency in English.
• Career progression is not automatic by years of experience.

Responsibilities

• Assist LMS Support Team in maintaining global LMS.
• Create learning activities (modules, classes, courses, matrices) for SOPs and trainings.
• Resolve LMS queries from end users.
• Maintain LMS support center docs and coordinate with IT/vendor to minimize downtime.
• Develop guidelines and FAQs for consistent LMS operation.
• Support retrieval of training records for audits and inspections.
• Manage user accounts in the LMS.
• Help with standards, processes, and security across activities.
• Provide training-related reports using LMS reporting functions.
• Assist in training and mentoring new team members.
• Perform other duties as assigned.

Skills

LMS administration

Cornerstone SBX

MS Office

English fluency

Customer support

Training support

Documentation

Education

High school diploma/GED

Higher education (preferred)

Tools

Cornerstone

Cornerstone SBX

MS Office

Job description

Join a global Contract Resource Organization (CRO) where innovation meets purpose.

At Worldwide Clinical Trials, we're driven by a shared commitment to improving lives through high-quality clinical research.

Our teams are empowered to think creatively, take ownership, and deliver meaningful work that helps bring life-changing therapies to patients around the world.

With more than 4,000 professionals across the globe, we foster a collaborative and inclusive environment where diverse perspectives are valued, growth is encouraged, and every contribution makes an impact.

Whether you're building your career or bringing years of experience, you'll have the opportunity to learn, grow, and help shape the future of clinical research.

SUMMARY

The Learning Management System (LMS) Administrator is responsible for assisting Worldwide Clinical Trials Departments and LMS Support Team in all the aspects of LMS administration and maintenance as directed by the Associate Director of Learning Management Systems. The LMS Administrator is responsible for creating course workflows and maintaining training assignments in Worldwide's Learning Management System (LMS), providing ongoing support to the user base, and resolving LMS related requests and issues in a timely manner.

RESPONSIBILITIES

• Assist the LMS Support Team in the maintenance of the global Learning Management System (LMS)
• Create learning-related activities (e.g., training modules, classes, courses, learning matrices, etc.) within the LMS for SOPs, work instructions, Job Specific, and Study Related training.
• Resolves LMS related queries from the end user community.
• Maintains the LMS support center, including appropriate documentation, interacting with Worldwide Clinical Trial's IT department, and the software vendor to resolve issues in a timely manner, minimizing system downtime.
• Assist the LMS Support Team with creating and maintaining system guidelines and FAQs to ensure consistent operation by end users.
• Provide support with the retrieval of training records, plans and related documents during audits and inspection.
• Manage user accounts in the LMS.
• Assist with developing standards, processes, procedures, guidelines, and quality checks to maintain system configurations, architecture, and role-based security with consistency across activities.
• Resolve specific training problems, either on a one-to-one basis or in groups.
• Provide training related reports to the business, using the LMS reporting functionality.
• Assist in training and mentoring of new team members.
• Perform other duties as assigned.
• The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

OTHER SKILLS AND ABILITIES

• Strong working knowledge of learning management systems and their principles of operation
• Strong knowledge in all MS-Office applications including Microsoft Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills, including negotiation skills and knowledge to clearly and concisely present information.
• Ability to plan, strategize, manage, monitor, schedule, critique, and problem-solve
• Managing, monitoring, scheduling support tasks according to service level agreements in the Worldwide support center.
• Demonstrate strong customer service skills
• Exhibit knowledge of the CRO/pharmaceutical industry
• Ability to create strong working relationships, fostering a collaborative work environment
• Exhibit knowledge of training concepts and methods of training
• Ability to develop and deliver training on use of the LMS to end users
• Strong attention to detail
• Strong sense of ownership and responsibility
• Able to work under both the direction of others and minimal direction
• Flexible and can-do attitude to work in a changing environment

REQUIREMENTS

• High school diploma/GED equivalent or higher education
• At least 2 years of experience working with a learning management system-Cornerstone or Cornerstone SBX or relevant experience within the Pharmaceutical or CRO industry
• Oral and written fluency in the English language
• Promotion to the next level is not automatic based on years of experience.
• Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

Discover the Difference We love knowing that someone is going to have a better life because of the work we do.

Discover the Difference at Worldwide Clinical Trials.

Explore additional opportunities on our careers page, visit http://www.worldwide.com/careers, or connect with us on LinkedIn.

This is who we are. We're a team of clinicians, scientists, and researchers who want to make healthcare better. We were founded on an unwavering commitment to authentic, personalized attention. And today, as CROs consolidate and the industry changes rapidly, that personalized attention is more important than ever. We all came to this industry for different reasons, from different walks of life. If you ask any one of us why we're here, you'll get a different answer. And that's what makes us special.