Learning & Development Manager

NOVOTEL; Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Novotel Hyderabad Airport is seeking a Learning and Development professional to plan, coordinate and deliver training across all hotel departments. You will design programs that develop skills, productivity and service quality while building a motivated, multi-skilled workforce.

Lead a training team, align initiatives with business goals, evaluate effectiveness, and maintain training records. The role requires a Bachelor's in HRM/Hotel Management and 4–6 years of L&D experience, with strong

Qualifications

• Bachelor's Degree in Human Resources Management / Hotel Management
• Minimum 4–6 years of Learning and Development experience
• Excellent reading, writing, and oral proficiency in English
• Proficient in MS Excel, Word, and PowerPoint
• Strong leadership, interpersonal and negotiation skills

Responsibilities

• Plan, control, coordinate and participate in the training of the employees
• Develop and implement effective training activities and programs for all staff levels
• Assess training requirements and create suitable programs
• Ensure training records and passports are maintained and updated
• Liaise with departments to recruit/train Management and Industrial Trainees
• Promote a positive learning environment and ensure safety provisions

Skills

Leadership

Interpersonal skills

Negotiation skills

Communication

Multi-tasking

Teamwork

Customer service

Attention to detail

Stress management

Education

Bachelor's degree in HRM or Hotel Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport. The hotel features 290 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

General Information

Telephone number: [phone]

Job Description

Primary Responsibilities

• To plan, control, coordinate and participate in the training of the employees of the organization.
• Ensure that training develops skills, enhances productivity and quality of work.
• Establish orientation, training, developing and evaluating systems for the employees.
• To design, develop, plan, administrate and implement an effective and systematic training activities and programs for all levels or staff, resulting in a highly motivated, flexible and multi skilled workforce.
• Assess training requirements for the employees and create suitable programs to meet the requirements.
• To ensure implementation of an active and efficient Training system for all the departments.
• Plan and administer training seminars for the employees in accordance with the policies & procedures.
• Ensure to assess the effectiveness of training after every training program conducted.
• Ensure to create a positive learning environment
• Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.
• Keep abreast of the latest information on innovations in trends in Hospitality.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to training related queries by resolving issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department's objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Operational Management

• Develop training and development model and determine the training and development needs that link directly to organizational business goals and objectives.
• Develop, direct, and evaluate the training programs, as per the requirements.
• Evaluate training/instructional materials, teaching aids, and devices in order to fulfill the requirements.
• Conduct training needs assessments and recommend training programs.
• Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
• To ensure the smooth and efficient management of the Training Function, ensuring that all the Policies and Procedures outlined in the Operations Manual are strictly adhered to.
• To ensure that all training records, and training passports are maintained and updated as and when required.
• Ensure optimum service through the effective communication of policies and procedures to all employees.
• Promote and manage a positive and productive work environment by working with the management team to provide clear communication and fair and timely training evaluations of the team.
• Develop and train the employees on new programs and company initiatives.
• To liaise with Schools / Colleges / Universities concerned and arrange the recruitment / selection of the Management and Industrial Trainees.

Qualifications

Knowledge and Experience

• Bachelor's Degree in Human Resources Management / Hotel Management
• Minimum 4-6 years of Learning and Development experience
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Strong leadership, interpersonal and negotiation skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• Well-presented and professionally groomed at all times