Assistant Manager Reservations

Novotel Hotels; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

A leading hotel chain in Hyderabad is looking for an experienced Reservation Manager to oversee the reservation department. The candidate will plan bookings, manage a team, ensure accuracy in guest records, and maintain high levels of customer satisfaction. Qualifications include a Bachelor's Degree in hospitality and 2-3 years of relevant experience. Proficiency in English and MS Office applications is required. Competitive compensation and benefits offered.

Qualifications

• Minimum 2-3 years of reservation management experience.
• Excellent reading, writing, and oral proficiency in English.
• Proven records in a similar capacity.

Responsibilities

• Plan room reservations and maximize revenue.
• Provide support to the team and ensure customer satisfaction.
• Maintain and update guest information and records.

Skills

Leadership skills

Excellent communication skills

Problem-solving skills

Education

Bachelor’s Degree from a reputable hospitality school

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Overview

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport. The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

Primary Responsibilities

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.

Operational Management

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Give discounts and corporate rates, as per the company’s policy.
• Supervise and delegate work to reservation assistants
• Ensure that all reservations are recorded as per standard procedures.
• Handle additional responsibilities as and when delegated by the Management

Qualifications

Knowledge And Experience

• Bachelor’s Degree from a reputable hospitality school
• Minimum 2-3 years of reservation management experience or at least 1 years of experience in a similar capacity with proven records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self-confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively and the propensity to recognize and acknowledge other peoples’ ideas.