Learning Deployment Specialist

Aon; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Aon is hiring a Learning Deployment Specialist in Bengaluru to join Global People Operations. The role handles back-office learning operations, deployment coordination, and support for virtual and in-person delivery across regions.

Responsibilities include Workday Learning administration, LMS tasks, learner communications, and timely, accurate delivery of programmes while collaborating with regional teams, vendors and learners. Hybrid work model in place.

Qualifications

• Bachelor's degree or equivalent years of industry experience.
• 2+ years of relevant experience in learning operations, learning deployment, HR operations, programme coordination, LMS administration or a related operational support role.

Responsibilities

• Learning operations and administration: Manage Workday Learning administration, course/session/campaign setup, enrollment monitoring and data clean-up.
• Programme coordination and virtual delivery support: Coordinate deployment of learning programmes across regions and host virtual sessions.
• Logistics management for in-person programmes: Support venue setup and on-site readiness as needed.
• Communications and engagement: Disseminate invitations, pre-work, post-session materials and learner reminders.
• Mailbox and stakeholder support: Respond to learner queries and coordinate with collaborators.
• Reporting and data management: Produce surveys and standard/ad hoc reports on hours, completions and status.
• Digital and content management: Set up and maintain Learning SharePoint and Teams sites.

Skills

Learning operations

Learning deployment

Workday Learning

LMS administration

Programme coordination

Virtual delivery

Learning communications

Reporting

Data accuracy

SharePoint

Microsoft Teams

Service delivery

Operational excellence

Education

Bachelor's degree or equivalent years of industry experience

Job description

Job Title- Learning Deployment Specialist

Solution Line- Talent Development, People Organisation

Position type- Full Time

Working style- Hybrid

Shift Time- 12 PM to 9 PM

People Manager role: No

Required education and certifications critical for the role-

Bachelors degree or equivalent years of industry experience.

Required years of experience

2+ years of relevant experience in learning operations, learning deployment, HR operations, programme coordination, LMS administration or a related operational support role.

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS

Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our colleagues provide clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and

grow their business.

GENERAL DESCRIPTION OF ROLE:

The Talent Development Operations team is part of Global People Operations and supports the operational delivery of Talent Development services across learning deployment, onboarding, early careers, CPD administration, Workday Learning operations, reporting, process support and stakeholder coordination. The team enables Talent Development programmes and processes to run consistently, efficiently and at scale.

It partners with Learning Development and Deployment COE teams, People Strategy, business learning teams, People Operations, HR IT, HR Service Center, Strada and internal and external partners. The Learning Deployment Specialist is responsible for the operational execution of global learning programmes, providing scalable, high-quality deployment support from the Global Capability Centre. The role supports the coordination, administration and delivery enablement of virtual and in-person learning programmes in partnership with regional Learning Deployment teams.

This role operates as a back-office delivery function and supports Workday Learning administration, programme coordination, virtual session production, learner communications, mailbox management, reporting, survey administration, content maintenance and stakeholder support. The role helps ensure that deployment activities are delivered accurately, consistently and in line with agreed timelines and service expectations.

The Learning Deployment Specialist partners with Senior Learning Deployment Specialists, regional Learning Deployment leads, Learning Design teams, facilitators, faculty, vendors and learners to provide reliable operational support and ensure that learning programmes are set up, communicated, tracked and reported effectively. India | Risk and Human Capital Proprietary & Confidential

The Learning Deployment Specialist provides back-office delivery support from the Global Capability Centre, helping ensure global and regional learning programmes are coordinated, administered and enabled effectively across virtual and in-person delivery formats.

JOB RESPONSIBILITIES:

The colleague is responsible for:

Learning operations and administration

• Manage Workday Learning administration, including course, session and campaign set-up, enrolment monitoring, attendance management and learning data clean-up.
• Monitor and update programme project plans, trackers, SharePoint sites and operational documentation to support accurate programme delivery.
• Maintain accurate programme records and ensure learning administration activities are completed in line with agreed process standards and timelines.

Programme coordination and virtual delivery support

• Coordinate the deployment of learning programmes across regions, ensuring key milestones, dependencies and learner communications are tracked and progressed.
• Produce and host virtual learning sessions using Microsoft Teams, including session set-up, technical support, attendance capture and post-session follow-up.
• Coordinate translation of learning materials where required and support the preparation and distribution of programme assets.

Logistics management for in-person programmes

• As required, support Senior Learning Deployment Specialists with logistics and in-person programme set-up, including venue coordination, materials preparation, learner lists, facilitator support and on-site readiness activities.

Communications and engagement

• Distribute programme communications, including invitations where appropriate, pre-work, post-session materials, learning newsletters and learner reminders.
• Ensure communications are clear, timely, aligned to programme requirements and routed through the appropriate channels.

Mailbox and stakeholder support

• Monitor learning mailboxes, respond to learner and collaborator queries and advance issues where specialist input or decision-making is required.
• Provide timely and accurate operational support to collaborators, ensuring service expectations, dependencies and next steps are clearly communicated.

Reporting and data management

• Produce and administer pre-programme, post-programme and follow-up surveys to support learner feedback and programme evaluation.
• Deliver standard and ad hoc reporting, including quarterly and year-end learning hours, completions, attendance and programme status reporting.

Digital and content management

India | Risk and Human Capital

Proprietary & Confidential

• Set up, maintain and update Learning SharePoint and Teams sites, ensuring content is accurate, up to date, accessible and aligned to programme needs.

Key Stakeholder Interaction

• Senior Learning Deployment Specialists
• Regional Learning Deployment Leads
• Global Head of Learning Deployment
• Learning Design teams
• Facilitators and faculty
• Vendors and external suppliers
• Colleagues and learners

SKILLS/COMPETENCIES REQUIRED :

• 2+ years of relevant experience in learning operations, learning deployment, HR operations, programme coordination, LMS administration or a related operational support role.
• Strong experience in Learning Operations, Learning Deployment, Workday Learning, LMS Administration, Programme Coordination, Virtual Delivery Support, Learning Communications, Reporting, Data Accuracy, Collaborator Support, SharePoint, Microsoft Teams, Service Delivery, Operational Excellence.
• Strong organisational and delivery coordination skills.
• High attention to detail and strong focus on data accuracy.
• Experience with Workday Learning or similar learning management systems.
• Ability to manage multiple programmes and tasks simultaneously, while meeting deadlines and maintaining quality.
• Strong written and verbal communication skills.
• Collaborative, service-oriented attitude and ability to work effectively with regional and global collaborators.
• Ability to host and produce learning sessions using Microsoft Teams.
• Proficiency in Microsoft Word, PowerPoint, Outlook, Excel, SharePoint and Teams.