Learning Coordinator/Learning Sr Coordinator

PepsiCo; Hyderabad; On-site; INR 500,000 - 750,000; Full time

Job summary

PepsiCo is seeking a Global Learning Service Delivery Analyst to manage end-user training across the SuccessFactors LMS. You will oversee enrollment, attendance tracking, and reporting, while coordinating with L&D teams worldwide to ensure high-quality service delivery and continuous process improvements.

The role requires strong knowledge of LMS processes, HTML/JavaScript basics, and experience with HR systems.

Qualifications

• 6 months - 2 years of professional experience in Learning Management Systems or HR Systems.
• Programming knowledge in HTML and JavaScript.
• Experience of working across a sector/ different countries would be preferable.
• University degree.
• HR technologies knowledge.

Responsibilities

• Ensure a consistent service delivery of Learning services to markets.
• Support in implementing process improvements.
• Work with L&D teams across different geographies in delivering Learning services.
• Work with project managers to manage course enrollment groups, track attendance and develop training reports.
• LMS Administration - Learning Calendar Upload and Catalog Maintenance: monitor enrollments, assign courses, build assessments, load schedules.
• Managing tier‑1 queries from stakeholders & employees.
• Training Registration: add nominees to LMS, send invites, reminders, and manage attendees.
• Recording Learning Credits: update attendance on LMS.
• Training Feedback administration, analytics and reporting: send surveys and analyse feedback.
• Reporting & Analytics: pull LMS reports and prepare predefined criterion reports.

Skills

HTML

JavaScript

HR systems knowledge

Cross-country experience

Learning management systems

Education

University degree

Tools

SuccessFactors

Job description

Overview

The Learning Operations Team is a strategic partner across the global learning function for PepsiCo. We are responsible for providing learning leaders, sponsors and employees with insights and tools to enhance the learner experience. The Global Learning Service Delivery Analyst will be responsible for ongoing design, configuration, testing and deployment of end user training across our global LMS (SuccessFactors). The role will contribute to ongoing system improvements, coordinating resolution of system issues, and assisting Global Tier 2 support with troubleshooting issues in accessing learning resources.

Responsibilities

The role will focus on delivering on customer quality standards through delivering high quality and efficient transactions and customer interactions. The role requires strong technical knowledge of Learning processes and global TM/Digital systems; process subject matter expertise as well as partnership within PepsiCo with market L&D teams.

• Ensure a consistent service delivery of Learning services to markets.


• Support in implementing process improvements.


• Work with L&D teams across different geographies in delivering Learning services.


• Work with project managers to manage course enrollment groups, track attendance and develop training reports.


• LMS Administration - Learning Calendar Upload and Catalog Maintenance
  
  
  
  • Monitor LMS (SuccessFactors) enrollments, assign LMS courses, build online assessments, load schedules, maintain LMS training calendar.
  
  
  • Managing tier‑1 queries from stakeholders & employees.
  
  
  
  


• Training Registration:
  
  
  
  • Add nominees received to LMS learning link and send invites through the system/manually.
  
  
  • Send reminders to nominees for registration.
  
  
  • Compile finalised list of attendees and share with trainer/learning lead. Manage new invitees and drop outs in system.
  
  
  
  


• Recording Learning Credits: Update attendance on LMS for classroom training/ virtual sessions like Learn Together. Sometimes functional training requests also come.


• Training Feedback administration, analytics and reporting:
  
  
  
  • Send feedback survey/ link to training attendees directly or learning team to administer on day of training.
  
  
  • Analyse feedback for the course and share with market learning leads.
  
  
  
  


• Reporting & Analytics:
  
  
  
  • Training Need Analytics:
    
    
    
    • Pull reports from LMS as requested/required.
    
    
    
    
  
  
  • Prepare reports on pre-defined criteria & share with respective stakeholders for markets using LMS.
  
  
  
  

Qualifications

• 6 months - 2 years of professional experience in Learning Management Systems or HR Systems.


• Programming knowledge in HTML and JavaScript.


• Experience of working across a sector/ different countries would be preferable.


• University degree.


• HR technologies knowledge.