Learning and Development Manager, Director

NatWest Group; Gurugram District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

NatWest Group is seeking a Learning and Development Director to partner with senior leaders, identify capability priorities and shape investment decisions that drive performance and customer outcomes. You’ll diagnose capability gaps, design interventions and oversee adoption of solutions across the organisation.

You’ll lead portfolios of capability initiatives, using data and behavioural insights to report impact and influence priorities.

Qualifications

• Experience partnering with senior stakeholders to identify capability needs, influence decisions and drive meaningful outcomes.
• Strong understanding of capability planning, learning methodologies and behaviour change principles.

Responsibilities

• Prioritising capability activity based on business value, strategic importance and risk considerations.
• Managing and optimising capability portfolios, focusing investment on high-impact areas.
• Defining, measuring and communicating capability outcomes using business, performance and behavioural data.
• Driving adoption and application of capability solutions through learning, coaching and communities.
• Representing business capability priorities across the Learning & Development community and enterprise network.

Skills

Stakeholder management

Capability planning

Learning methodologies

Behaviour change

Data-driven decisions

AI-enabled tools

Tools

Learning technologies

AI tools

Job description

Join us as a Learning and Development Manager,

• Partner with senior stakeholders to identify capability priorities that support business strategy, performance and future workforce needs

• You’ll diagnose capability and performance challenges, recommending targeted interventions that improve business, colleague and customer outcomes

• You'll play a key role in shaping capability investment decisions, using insight, evidence and commercial understanding to influence priorities across the organisation
• We're offering this role at Director level

What you’ll do

As a Business Capability Manager, you’ll help the business build the capabilities needed to deliver current priorities and future ambitions. Working closely with business leaders, you’ll identify capability gaps, develop targeted plans and recommend the interventions most likely to improve performance and business outcomes. You’ll drive adoption and application of capability solutions, making sure colleagues can build skills and apply learning effectively in their day-to-day roles and maximise business impact and value.

You’ll be:

• Prioritising capability activity based on business value, strategic importance and risk considerations

• Managing and optimising capability portfolios, making sure investment is focused on the areas of greatest impact

• Defining, measuring and communicating capability outcomes using business, performance and behavioural data

• Driving the adoption and application of capability solutions through learning, coaching, practice, communities and workplace support

• Representing business capability priorities across the wider Learning & Development community and enterprise network

The skills you'll need

To thrive in this role, you’ll bring experience partnering with senior stakeholders to identifycapability needs, influence decisions and drive meaningful outcomes. You’ll have a strong understanding of capability planning, learning methodologies and behaviour change principles, paired with experience diagnosing performance challenges and recommending solutions that extend beyond formal learning where appropriate.

We’ll also expect you to have:

• Experience using data, insight and business measures to evaluate impact and inform decision-making

• Experience managing complex capability portfolios, programmes and competing priorities

• A strong understanding of learning technologies, AI-enabled tools and approaches that improve capability application and performance