Business Capability Manager

NatWest Group; Gurugram District; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

NatWest Group in Gurugram, India, seeks a Director-level Business Capability Manager to partner with senior leaders, diagnose capability gaps and shape investments that boost performance, workforce and customer outcomes. The role focuses on prioritising capability work, portfolio management and delivering measurable results.

You will lead the design and adoption of capability solutions, applying learning methodologies and evidence-based interventions to drive impact across current priorities and

Qualifications

• Experience partnering with senior stakeholders to identify capability needs and influence decisions.
• Strong understanding of capability planning and learning methodologies.
• Experience diagnosing performance challenges and recommending learning interventions.

Responsibilities

• Prioritising capability activity based on business value, strategic importance and risk considerations.
• Managing and optimising capability portfolios, ensuring investment targets high-impact areas.
• Defining, measuring and communicating capability outcomes using data and behavioral metrics.
• Driving adoption and application of capability solutions through learning, coaching, and workplace support.
• Representing business capability priorities across the Learning & Development community and enterprise network.

Skills

Capability planning

Stakeholder management

Data analysis

Behaviour change

Learning methodologies

Tools

Learning technologies

AI-enabled tools

Job description

Business Capability Manager, Director

Join us as a Business Capability Manager. Partner with senior stakeholders to identify capability priorities that support business strategy, performance and future workforce needs. You’ll diagnose capability and performance challenges, recommending targeted interventions that improve business, colleague and customer outcomes. You’ll play a key role in shaping capability investment decisions, using insight, evidence and commercial understanding to influence priorities across the organisation. We're offering this role at Director level.

What you’ll do

As a Business Capability Manager, you’ll help the business build the capabilities needed to deliver current priorities and future ambitions. Working closely with business leaders, you’ll identify capability gaps, develop targeted plans and recommend the interventions most likely to improve performance and business outcomes. You’ll drive adoption and application of capability solutions, making sure colleagues can build skills and apply learning effectively in their day-to-day roles and maximise business impact and value.

You’ll be:

• Prioritising capability activity based on business value, strategic importance and risk considerations
• Managing and optimising capability portfolios, making sure investment is focused on the areas of greatest impact
• Defining, measuring and communicating capability outcomes using business, performance and behavioural data
• Driving the adoption and application of capability solutions through learning, coaching, practice, communities and workplace support
• Representing business capability priorities across the wider Learning & Development community and enterprise network

The skills you'll need

To thrive in this role, you’ll bring experience partnering with senior stakeholders to identify capability needs, influence decisions and drive meaningful outcomes. You’ll have a strong understanding of capability planning, learning methodologies and behaviour change principles, paired with experience diagnosing performance challenges and recommending solutions that extend beyond formal learning where appropriate.

We’ll also expect you to have:

• Experience using data, insight and business measures to evaluate impact and inform decision-making
• Experience managing complex capability portfolios, programmes and competing priorities
• A strong understanding of learning technologies, AI-enabled tools and approaches that improve capability application and performance

Hours 45

Job Posting Closing Date: 05/11/2026

Experience Level Executive Level