Leader - Workforce Management 1

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Genpact is strengthening its Talent Supply Chain with a data-led approach to align supply and demand, skills, and mobility across the organization. This leadership role focuses on building governance, predictive insights, and scalable processes to improve workforce planning and business outcomes.

The role requires partnering across functions to embed analytics into decision-making, scale new technologies, and drive strategic initiatives that deliver measurable value for global enterprises.

Responsibilities

• Data & Insights Strategy: Define and operationalize the data strategy for Talent Supply Chain (supply, demand, skills, utilization, mobility).
• Workforce Policies & Frameworks: Design and embed TSC policies into flow of work and translate business strategy into clear decision rules.
• Governance & Initiatives: Establish governance rhythms (weekly/monthly reviews), define RACIs and SLAs, and ensure adherence via dashboards and interventions.
• Transformation & Productization: Partner with Transformation/HR Tech to scale adoption of new technologies and drive TSC productization.

Job description

Leader - Workforce Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Leader - Workforce Management (Talent Supply Chain Data, Insights and Initiatives Leader)

Role Context

This role sits within the Talent Supply Chain (TSC) organization and is a core member of the leadership team. The individual will report into the DTAI TSC Leader to build a data-led, policy-driven, and governance-anchored workforce engine.

This leader will define how decisions are made, measured, and governed across supply-demand matching, internal mobility, and workforce planning.

Role Purpose

To institutionalize data, insights, policies, and Initiatives that enable a transparent, agile and predictive Talent Supply Chain while improving business outcomes talent experience and cost efficiency.

Experience:

Extensive experience in IT / Tech Services / Global Capability Centers

Experience in Workforce Management, Resource Management, or Talent Analytics

Exposure to platforms like Workday, Workforce planning tools, AI based tool etc.

Proven track record in governance and large-scale program leadership

Key Responsibilities

1. Data & Insights Strategy

   Define and operationalize the data strategy for Talent Supply Chain (supply, demand, skills, utilization, mobility).

   Build forward-looking insights (forecasting, scenario modelling, capacity planning) to drive demand shaping and supply optimization.

   Partner with business to embed predictive and prescriptive analytics into decision-making.

   Establish a single source of truth across systems (e.g., Workday, Genome, matching engines etc).

2. Workforce Policies & Frameworks

   Design and embed TSC policies into flow of work

   Translate business strategy into clear decision rules and playbooks.

   Continuously evolve policies based on data, adoption, and business feedback.

3. Governance & Initiatives

   Establish and run governance rhythms (weekly/monthly reviews, war rooms, escalation frameworks).

   Define RACIs and SLAs across stakeholders (Internal fulfilment, Workforce Planning, HR, Delivery, Hiring, Skills etc.).

   Ensure adherence to policies through transparent dashboards, audits, and interventions.

   Identify and drive seamless implementation of strategic initiatives

   Build CXO-level dashboards and narratives that drive strategic decisions.

4. Transformation & Productization

   Partner with Transformation, HR Tech, and Operations teams to scale adoption of new technologies and processes.

   Drive TSC productization for DTAI (standardized workflows, scalable frameworks, automation) in collaboration with the TSC transformation COE.

Skills:

Workfo