Leader - Workforce Management 1

BrightClaim; Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Genpact is seeking a Leader for Workforce Management in Bengaluru to drive data-led strategies for Talent Supply Chain, governance, and policy-driven initiatives. You will partner with cross-functional teams to forecast demand, optimize supply, and institutionalize analytics across Workday and related platforms.

The role combines policy design, large-scale program leadership, and change management to enable transparent decision-making and cost efficiency in a fast-moving AI-enabled environment.

Qualifications

• Extensive experience in IT / Tech Services / Global Capability Centers.
• Experience in Workforce Management, Resource Management, or Talent Analytics.
• Exposure to platforms like Workday, Workforce planning tools, AI-based tools.
• Proven track record in governance and large-scale program leadership.

Responsibilities

• Define and operationalize data strategy for Talent Supply Chain across supply and demand.
• Build forward-looking insights for forecasting and capacity planning.
• Embed analytics into decision-making with stakeholder alignment.
• Establish a single source of truth across systems (Workday, Genome, matching engines).

Skills

Workforce Planning

Talent Supply Chain

Data analytics

Storytelling

Policy design

Governance

Change management

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

Leader - Workforce Management

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Ready to shape the future of work?

Inviting applications for the role of Leader - Workforce Management (Talent Supply Chain Data, Insights and Initiatives Leader)

Role Context

This role sits within the Talent Supply Chain (TSC) organization and is a core member of the leadership team. The individual will report into the DTAI TSC Leader to build a data-led, policy-driven, and governance-anchored workforce engine. This leader will define how decisions are made, measured, and governed across supply-demand matching, internal mobility, and workforce planning.

Role Purpose

To institutionalize data, insights, policies, and Initiatives that enable a transparent, agile and predictive Talent Supply Chain while improving business outcomes talent experience and cost efficiency.

Experience

• Extensive experience in IT / Tech Services / Global Capability Centers
• Experience in Workforce Management, Resource Management, or Talent Analytics
• Exposure to platforms like Workday, Workforce planning tools, AI based tool etc.
• Proven track record in governance and large-scale program leadership

Key Responsibilities

1. Data & Insights Strategy
   • Define and operationalize the data strategy for Talent Supply Chain (supply, demand, skills, utilization, mobility).
   • Build forward-looking insights (forecasting, scenario modelling, capacity planning) to drive demand shaping and supply optimization.
   • Partner with business to embed predictive and prescriptive analytics into decision-making.
   • Establish a single source of truth across systems (e.g., Workday, Genome, matching engines etc).
2. Workforce Policies & Frameworks
   • Design and embed TSC policies into flow of work
   • Translate business strategy into clear decision rules and playbooks.
   • Continuously evolve policies based on data, adoption, and business feedback.
3. Governance & Initiatives
   • Establish and run governance rhythms (weekly/monthly reviews, war rooms, escalation frameworks).
   • Define RACIs and SLAs across stakeholders (Internal fulfilment, Workforce Planning, HR, Delivery, Hiring, Skills etc.).
   • Ensure adherence to policies through transparent dashboards, audits, and interventions.
   • Identify and drive seamless implementation of strategic initiatives
   • Build CXO-level dashboards and narratives that drive strategic decisions.
4. Transformation & Productization
   • Partner with Transformation, HR Tech, and Operations teams to scale adoption of new technologies and processes.
   • Drive TSC productization for DTAI (standardized workflows, scalable frameworks, automation) in collaboration with the TSC transformation COE.

Skills

• Workforce Planning, or Talent Supply Chain, or Resource Management
• Data analytics, insights generation, and storytelling
• Ability to connect business strategy to talent supply decisions
• Policy design and governance frameworks
• Ability to drive adoption and behavioural change at scale
• Strong delivery excellence

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Critical Thinking, Data Literacy, Data Visualization, Executive Presence, Generative AI, People Leadership, Personal Effectiveness, Risk Management, Stakeholder Management, Storytelling

Language

English

Language Proficiency

Proficient - C2

Job Type

Regular

Master Skill List

Workforce Management

Remote Type

Hybrid

Work Shift

Day Job (India)