Lead - Workforce Management 3

Genpact; Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Genpact is seeking a Leader - Workforce Management & Insights to define and execute the enterprise workforce strategy, enabling business growth and operational excellence. You will lead planning, analytics, governance, and talent fulfillment to ensure the right skills and capacity across the organization.

The role demands strong leadership, data‑driven decision making, and collaboration with HR, finance, and technology partners to drive transformation and measurable outcomes.

Qualifications

• Extensive leadership experience in Workforce Planning, Resource Management, Talent Supply Chain, or Workforce Transformation.
• Strong analytical expertise with workforce intelligence, reporting, and predictive analytics.
• Proven ability to lead strategy‑to‑execution transformation and drive enterprise change.
• Proven ability to influence senior stakeholders and deliver measurable outcomes.

Responsibilities

• Define and execute enterprise workforce strategy aligned to business objectives.
• Lead workforce planning, forecasting, capacity management, and talent fulfillment.
• Drive workforce readiness, utilization, mobility, and skills‑based deployment.
• Advise senior leaders on workforce risks, opportunities, and investment priorities.
• Lead governance forums and executive reviews for accountability and performance.

Skills

Workforce Planning

Leadership

Strategic Thinking

Change Management

Data‑Driven Decision Making

Delivery Management

HR Operations

Stakeholder Management

Education

Bachelors in Commerce

Bachelors in Economics

Bachelors in Finance

Masters in Business Administration

Masters in Business Analytics

Job description

Lead - Workforce Management Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

The Leader - Workforce Management & Insights is a senior leadership role within the Talent Supply Chain (TSC) organization responsible for defining and executing the enterprise workforce strategy to enable business growth, workforce agility, and operational excellence. The role leads workforce planning, talent supply-demand management, fulfillment, workforce analytics, reporting, and governance to ensure the organization has the right talent, skills, and capacity to meet current and future business needs.

Key Responsibilities

Workforce Strategy, Planning & Fulfillment

Define and execute enterprise workforce strategy aligned to business objectives.

Lead workforce planning, forecasting, capacity management, resource optimization, and talent fulfillment.

Drive workforce readiness, utilization, mobility, and skills‑based workforce deployment.

Advise senior leaders on workforce risks, opportunities, investment priorities, and talent strategies.

Workforce Analytics, Reporting & Insights

Lead enterprise workforce analytics, reporting, dashboards, KPI governance, and workforce intelligence capabilities.

Establish a single source of truth for workforce metrics through strong data governance and reporting standards.

Deliver predictive insights, scenario planning, and trend analysis across demand, supply, utilization, fulfillment, workforce costs, skills, and talent mobility.

Drive automation, digitization, and self‑service reporting to enhance decision‑making and operational efficiency.

Translate workforce data into executive‑ready insights and recommendations that influence business decisions.

Talent Supply Chain Governance & Transformation

Establish workforce policies, operating frameworks, governance processes, and allocation standards.

Lead governance forums and executive reviews to drive accountability and performance.

Partner with HR, Talent Acquisition, Capability, L&D, Delivery, Sales, Finance, and Technology teams to optimize talent supply outcomes.

Drive workforce transformation initiatives, process modernization, and continuous improvement across the Talent Supply Chain.

Leadership & Stakeholder Management

Build and lead a high‑performing workforce management, analytics, and insights organization.

Influence enterprise decisions through data‑driven workforce intelligence and strategic recommendations.

Serve as the executive point of contact for workforce planning, talent supply strategy, and workforce insights.

Success Measures

Scalable, analytics‑led Talent Supply Chain operating model with strong reporting and governance.

Improved workforce forecasting accuracy and demand‑supply alignment.

Increased utilization, fulfillment effectiveness, workforce productivity, and talent mobility.

Enhanced adoption of workforce analytics, reporting, and data‑driven decision making.

Successful delivery of workforce transformation and automation initiatives.

Strong stakeholder satisfaction and measurable business impact.

Experience

Extensive leadership experience in Workforce Planning, Resource Management, Talent Supply Chain, Workforce Operations, or Strategic Workforce Transformation.

Strong analytical expertise with experience in workforce intelligence, reporting, predictive analytics, and business insights.

Proven ability to lead strategy‑to‑execution transformation programs and drive enterprise‑wide change.

Demonstrated success influencing senior stakeholders and delivering measurable workforce and business outcomes.

Leadership Competencies

• Enterprise & Strategic Leadership
• Workforce Strategy & Talent Supply Chain Management
• Workforce Analytics, Reporting & Insights
• Demand‑Supply Planning & Fulfillment
• Governance & Policy
• Leadership
• Data‑Driven Decision Making
• Transformation & Change Leadership
• Executive Stakeholder Management
• Operational Excellence & Talent Leadership

Qualifications

• Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance
• Masters - Business Administration, Masters - Business Analytics
• Certifications Certified Payroll Professional (CPP) - Chartered Institute of Payroll Professionals (CIPP)Chartered Institute of Payroll Professionals (CIPP), Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning

Required Skills

• Change Management
• Commercial Excellence
• Delivery Management
• Human Resources Operations
• People Leadership
• Project Management
• Workforce Planning

Language

English (Required)
Language Proficiency - Proficient - C2

Additional Job Location

Job Type Regular

Master Skill List

Workforce Management

Remote Type

Hybrid Work

Shift

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real‑world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.