Lead - Wireless Delivery

Airtel; Ahmedabad District; On-site; INR 800,000 - 1,300,000; Full time

Job summary

Airtel is seeking a hands-on Delivery Operations professional to coordinate with business, Project manager, and Customer for day-to-day delivery plans and execution. The role acts as the first escalation point to ensure smooth coordination between field team, backoffice, and Customer.

The candidate will own end-to-end Delivery of IWAN links, manage material and partner resources, and drive KPIs improvement for B2B Networks, with on-floor supervision and prompt resolution of escalations.

Qualifications

• 3-4 years hands on experience in IWAN/5G/MPLS/Internet products.
• Understanding of NPT/EPT/FTTH/Wireless Network.
• Understanding of RF & Fiber Network.
• Hands-on experience of Computer Hardware and Networking.

Responsibilities

• End to end ownership of Customer delivery, SLA and CND.
• Driving - KPIs/SLA achievement as per Customer Need by Date
• Material management
• Partner resources management and Governance.
• Performance monitoring and drive towards improvement.
• Analyze performance across the zone and implement strategies to ensure performance against set targets

Skills

IWAN/5G/MPLS

Computer Hardware

Networking

RF & Fiber Network

Customer Service exposure

Job description

In this role, he will coordinate with business, Project manager, and Customer for day to day delivery plan and execution . Act as the first escalation point, ensuring smooth coordination between field team, backoffice, and Customer.

In this role, he will be responsible for end-to-end Delivery of IWAN links, Material management and Partner resources management. Drive towards KPIs improvement for B2B Networks. Provide onfloor/field supervision, resolve operational issues, and handle customer or internal escalations promptly.

Role & responsibilities

1. End to end Ownership of Customer delivery, SLA and CND.
2. Driving - KPIs/SLA achievement as per Customer Need by Date
3. Material management
4. Partner resources management and Governance.
5. Performance monitoring and drive towards improvement.
6. Analyze performance across the zone and implement strategies to ensure performance against set targets

Preferred candidate profile

1. A keen planner and implementer with insightful experience in handling operations entailing planning, budgeting, and resource deployment
2. Exposure to Customer Service or Telecom business in similar customer service role
3. 3-4 years hands on Experience in IWAN/5G/MPLS/Internet Products.
4. Understanding of NPT/EPT/FTTH/Wireless Network
5. Understanding of RF & Fiber Network.
6. Must have hands-on experience of Computer Hardware and Networking.