Lead Travel Helpdesk

Sutherland; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sutherland in Chennai is seeking an experienced Lead Travel Helpdesk to manage the corporate travel helpdesk, ticketing, travel card issuance and reconciliation, vendor coordination, and travel operations.

You will own end-to-end domestic and international flight bookings, process requests via GDS, manage changes and cancellations, oversee travel card reconciliation with Finance, and drive vendor contracts and savings while ensuring policy compliance.

Qualifications

• Bachelor's degree in any field.
• 10+ years total experience with 6+ years in travel domain.
• Strong GDS ticketing experience.
• Experience in corporate/business travel and international flight bookings.
• Strong verbal and written communication.
• Stakeholder and vendor management skills.
• Experience with US-based stakeholders preferred.

Responsibilities

• Manage end-to-end domestic and international flight bookings.
• Process travel requests through GDS and ensure accurate ticketing.
• Handle booking changes, cancellations, and travel-related issues.
• Manage travel card reconciliation and coordinate with Finance for timely vendor payments.
• Maintain corporate travel resources, including preferred airlines, hotels, and ground transportation.
• Manage travel vendor contracts, renewals, SLAs, and vendor performance.
• Support hotel sourcing and contracting processes.
• Coordinate with airline, hotel, travel agency, GDS, and ground transportation partners.
• Monitor travel systems, tools, usage, and performance.
• Ensure compliance with corporate travel policies and negotiated rates.
• Collaborate with US-based stakeholders across HR, Finance, IT, Procurement, and Business teams.
• Provide reporting and insights on travel spend, contract utilization, and savings opportunities.

Skills

GDS Ticketing

Corporate Travel

International Booking

Communication Skills

Stakeholder Management

Vendor Management

US Stakeholders

US Time Zones

Travel Operations

Education

Bachelor's degree

Job description

Currently Hiring: Lead Travel Helpdesk

Job Description:

We are looking for an experienced professional to manage corporate travel helpdesk, ticketing, travel card issuance and reconciliation, vendor coordination, and travel operations.

Key Responsibilities:

• Manage end-to-end domestic and international flight bookings.
• Process travel requests through GDS and ensure accurate and timely ticketing.
• Handle booking changes, cancellations, and travel-related issues.
• Manage travel card reconciliation and coordinate with Finance for timely vendor payments.
• Maintain corporate travel resources, including preferred airlines, hotels, and ground transportation.
• Manage travel vendor contracts, renewals, SLAs, and vendor performance.
• Support hotel sourcing and contracting processes.
• Coordinate with airline, hotel, travel agency, GDS, and ground transportation partners.
• Monitor travel systems, tools, usage, and performance.
• Ensure compliance with corporate travel policies and negotiated rates.
• Collaborate with US-based stakeholders across HR, Finance, IT, Procurement, and Business teams.
• Provide reporting and insights on travel spend, contract utilization, and savings opportunities.

Required Skills & Experience:

• Bachelors degree in any field.
• 10 years of overall experience with 6+ years of relevant experience in the travel domain.
• Strong experience in GDS ticketing.
• Experience in corporate/business travel and international flight booking.
• Strong verbal and written communication skills.
• Good stakeholder and vendor management skills.
• Experience working with US-based stakeholders preferred.
• Willingness to work in US time zones.
• Strong knowledge of travel operations, vendor management, and travel systems.

Location: Chennai
Work Mode: WFO
Shift: US Shift
Experience: 10+ Years
Relevant Experience: 6+ Years
Notice Period: Immediate Joiners Preferred

Contact: Jesima HR

[e-mail]