Lead Technical Support Engineer

Scientific Games Technologies India Private Limited; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Scientific Games Technologies India Private Limited is seeking a Technical Support Engineer to provide comprehensive support for diagnosing and troubleshooting complex equipment and software. The role requires 8 to 12 years of related experience, with responsibilities including mentoring team members and leading projects.

The ideal candidate will have a Bachelor's degree in a related field and strong technical troubleshooting abilities. This position plays a crucial part in ensuring product reliability and customer satisfaction.

Qualifications

• 8 to 12 years of experience in technical support roles.

Responsibilities

• Provides technical support for complex equipment and software.
• Trains and mentors less experienced team members.
• Leads projects and team functions.

Skills

Technical troubleshooting

Mentoring

Creative problem-solving

Education

Bachelor's degree in a related field

Job description

Position Summary

Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first‑line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Supervisory responsibilities include, but are not limited to: training and mentoring employees; planning, assigning, delegating and directing work; appraising performance; rewarding and disciplining employees; and resolving employee issues.

Job Level Description

Works on short- and mid‑term projects that frequently require the application of independent judgment and creativity. Mentors less experienced members of the team. May lead teams, projects, a large function or multiple functions. Leads the design and develops major or strategic products.

Qualifications

Education: Bachelor’s degree in a related field.

Years of Related Experience: 8 to 12 years.

Equal Opportunity Employer

Scientific Games is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please refer to the EEOC Poster.