Technical Support Engineer

Scientific Games Technologies India Private Limited; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Scientific Games Technologies India Private Limited is looking for a Technical Support Engineer to provide second- and third-line support for field engineers and technicians. This role involves diagnosing, troubleshooting, and repairing complex electro-mechanical equipment and software systems.

The ideal candidate will have a Bachelor's degree, 2 to 4 years of relevant experience, and skills in database management, Windows Server, and other IT applications. Join our team in Bengaluru and help us maintain operational excellence.

Qualifications

• 2 to 4 years of related experience.
• Experience operating and supporting complex IT applications and systems.
• Prior experience operating according to ITIL-based processes and functions.

Responsibilities

• Act as the first line of support for customer inquiries and issues.
• Monitor and manage data transfer processes.
• Troubleshoot reported issues, data problems and application defects within support guidelines.
• Provide lottery software application operation and support for customers.
• Handle, register, follow up and resolve incoming service requests and incidents.

Skills

Database management, backup and restore (MSSQL, Oracle, MySQL)

Ability to manage a production platform

Windows Server and Active Directory experience

Basic release management

Monitoring tool experience (Zabbix, Nagios)

Education

Bachelor’s degree in a related field

Tools

Linux

Windows

VMware or vSphere

Java Web Application servers (Wildfly, JBoss)

Job description

Scientific Games is the global leader in lottery games, sports betting and technology.

Position Summary

Technical Support Engineer provides second– and third–line support to field engineers, technicians and product support personnel in diagnosing, troubleshooting, repairing and debugging complex electro‑mechanical equipment, computer systems, software and networked or wireless systems.

Key Responsibilities

• Act as the first line of support for customer inquiries and issues.
• Ensure applications run smoothly across multiple jurisdictions and sites.
• Monitor and manage data transfer processes.
• Troubleshoot reported issues, data problems and application defects within support guidelines.
• Interact with internal and external teams regularly.
• Design and implement best‑practice approaches for system support and performance.
• Perform tasks outside normal business hours, including nights and weekends.
• Provide lottery software application operation and support for customers.
• Track and ensure continuity of issue resolution and other tasks.
• Handle, register, follow up and resolve incoming service requests and incidents.
• Monitor lottery system components and events.
• Provide constant communication and support to other resolver units and partners.
• Participate in calls during outages.
• Create reports.

Required Skills

• Experience in database management, backup and restore (MSSQL, Oracle, MySQL).
• Ability to manage a production platform.
• Work independently or in small teams with minimal guidance.
• Windows Server and Active Directory experience.
• Flexible skill set to work on various facets of a project.
• Basic release management.
• Experience operating and supporting complex IT applications and systems.
• Basic knowledge of Linux and Windows systems.
• Prior experience operating according to ITIL‑based processes and functions.

Desired Skills

• SSIS.
• Monitoring tool experience (Zabbix, Nagios).
• VMware or vSphere.
• OutSystems.
• Java Web Application servers (Wildfly, JBoss).

Qualifications

• Bachelor’s degree in a related field.
• 2 to 4 years of related experience.

Equal Opportunity

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

If you’d like more information about your equal employment opportunity rights under the law, please see the EEOC Poster.