Lead Systems Analyst

Tesco Bengaluru; Bengaluru; Hybrid; INR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

30 days of leave

Health and wellness programmes

Financial well-being support

Mental health resources

Structured SAYE savings plan

Hybrid work model

Job summary

A leading international retailer in Bengaluru is seeking a highly skilled Lead Systems Analyst to oversee access management operations, ensure compliance, and drive efficiency. The role involves managing a team, resolving tickets, and maintaining data integrity while fostering strong relationships with cross-functional teams. Applicants should have expertise in IT operations, incident management, and process automation. A hybrid work model and extensive benefits are provided.

Qualifications

• Experience in IT operations and service management.
• Strong IAM and compliance knowledge.
• Proficient in incident management and ticketing systems.

Responsibilities

• Manage and resolve tickets efficiently, ensuring prompt issue resolution.
• Monitor and track all access-related requests to ensure they are addressed and resolved on time.
• Execute and maintain incident management processes.
• Utilize SQL for data analysis and reporting.
• Develop and execute PowerShell scripts to automate team activities and improve efficiency.
• Organize and conduct onboarding inductions, ensuring timely account creation.
• Conduct periodic audits of tickets and analyse reopened cases to identify and address process gaps.
• Ensure compliance in governance for different types of accounts.
• Prepare weekly reports and presentations for senior management and stakeholder meetings.
• Coordinate and lead team meetings and discussions with various stakeholders.

Skills

IT Operations & Service Management

Identity & Access Management (IAM) & Compliance

Incident Management & Ticketing System Expertise

Process Automation (PowerShell, SQL)

Governance & Reporting

Stakeholder Communication & Collaboration

Strategic Planning & Problem Solving

Leadership & Team Management

Risk Management & Crisis Resolution

24/7 Support & Operational Oversight

Job description

Lead Systems Analyst – Tesco Bengaluru

We are seeking a highly skilled Lead Systems Analyst to oversee and optimize access management operations, ensure compliance, and drive efficiency in identity and access management, account creation, ticket resolution, and governance. You will lead a team in managing Business‑As‑Usual (BAU) processes, maintaining data integrity, and ensuring timely compliance updates and escalations.

Responsibilities

• Manage and resolve tickets efficiently, ensuring prompt issue resolution.
• Monitor and track all access‑related requests to ensure they are addressed and resolved on time.
• Execute and maintain incident management processes.
• Utilize SQL for data analysis and reporting.
• Develop and execute PowerShell scripts to automate team activities and improve efficiency.
• Organize and conduct onboarding inductions, ensuring timely account creation.
• Conduct periodic audits of tickets and analyse reopened cases to identify and address process gaps.
• Ensure compliance in governance for different types of accounts.
• Prepare weekly reports and presentations for senior management and stakeholder meetings.
• Coordinate and lead team meetings and discussions with various stakeholders.
• Foster strong relationships with cross‑functional teams to ensure seamless communication and collaboration.

Leadership & Team Management

• Lead the team in daily operations, ensuring timely completion of tasks and adherence to SLAs.
• Mentor, train, and develop team members for various projects and activities.
• Serve as the primary escalation point, addressing critical issues and ensuring customer satisfaction.
• Drive continuous improvement initiatives, optimizing processes and automating workflows where possible.
• Efficiently manage team capacity to provide 24/7 support.
• Proactively analyse trends in ticketing, escalations, and compliance issues to mitigate risks.

Qualifications & Skills

• IT Operations & Service Management
• Identity & Access Management (IAM) & Compliance
• Incident Management & Ticketing System Expertise
• Process Automation (PowerShell, SQL) & Efficiency
• Governance & Reporting
• Stakeholder Communication & Collaboration
• Strategic Planning & Problem Solving
• Leadership & Team Management
• Risk Management & Crisis Resolution
• 24/7 Support & Operational Oversight

Benefits & Compensation

At Tesco, we are committed to providing the best for you. Our rewards framework consists of Fixed Pay, Incentives, and Benefits. Salary is the guaranteed pay as per your contract of employment. Leaves: 30 days (18 days Earned Leave, 12 days Casual/Sick Leave) and 10 national and festival holidays.

We offer health and wellness programmes, financial well‑being support, mental health resources, a structured SAYE savings plan, and physical wellbeing through a green campus with sports facilities.

We provide a hybrid work model: 60% in‑office collaboration and 40% remote work. Inclusive workplace policies support diversity, disability accommodations, and flexible needs throughout the recruitment process.

About Tesco Bengaluru

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues.

We are proud to be a Disability Confident Committed Employer, offering equal opportunities for all candidates and encouraging applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know.