Lead - Supply Chain-Central Operations

Omnivore; Madappur; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Sid's Farm in Hyderabad is seeking a Lead – Central Operations to drive standardization, technology adoption, and SOP compliance across its rural procurement network. The role partners with farmers, VLCCs, BMCs, and village teams to implement systems, improve efficiency, and ensure strict quality controls in field operations.

The candidate will travel extensively (70–80%), lead cross-functional teams, and deliver measurable improvements in hygiene, process adherence, and data reporting.

Qualifications

• Candidates must have worked in rural field operations with hands-on implementation responsibilities.
• Experience in implementing technology solutions across rural or distributed operations is mandatory.

Responsibilities

• Testing SOP implementation and adherence
• BMC layout compliance and standardization
• BMC Hygiene SOP implementation
• Daily Operations SOP implementation
• BMC machinery inspection and preventive maintenance checks
• VLCC hygiene standards implementation
• Farmer-end hygiene SOP implementation
• Review operational processes and identify improvement opportunities
• Conduct process audits and ensure corrective actions are closed within timelines
• Farmer Management System (FMS) implementation
• BMC Compliance Management System rollout
• Digital data capture and reporting
• User training for BMC operators and field teams
• Adoption monitoring and issue resolution
• Track implementation KPIs and system utilization

Skills

SOP implementation

Process mapping

Operations audits

Compliance management

Technology implementation

Asset management

Field operations

Excel & Google Sheets

Dashboard reporting

Documentation

Tools

Excel

Google Sheets

Job description

Company Overview

At Sid's Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for families and future generations. What began as a service to a few families has grown into a proud community, now serving over 25,000 families.

Our employees are our greatest Cheerleaders and Assets, and we are committed to fostering a culture of Growth and Development. We provide ample opportunities for professional advancement, ongoing training, and mentorship to help our team members reach their full potential. At Sid’s Farm, we are passionate about ensuring that every product we produce meets the highest standards for you and your loved ones, while also creating a workplace where our employees can thrive and contribute meaningfully.

We are growing like never before, expanding our horizons in Hyderabad, Bangalore, and a few more locations soon. We are a solid family of 500+ employees and we are looking forward to more Culture Champions to enable every individual’s growth story.

Position: Lead – Central Operations

Department: Procurement, Central Operations

Reporting To: Programme Manager – Central Operations

Experience: 2–3 Years

Location: Hyderabad (Extensive travel across rural procurement locations and BMCs)

About the Role

We are looking for a highly execution-focused Lead – Central Operations to drive standardization, technology implementation, process excellence, and compliance across our milk procurement network. The role will work closely with procurement teams, BMC operators, village collection centres, farmers, and cross-functional stakeholders to implement systems, improve operational efficiency, and ensure adherence to SOPs across all Bulk Milk Chilling Centres (BMCs) and Village Level Collection Centres (VLCCs). This is a field-intensive implementation role requiring frequent travel across rural locations.

Key Responsibilities

A. Procurement Operations Excellence

• ● Testing SOP implementation and adherence
• ● BMC layout compliance and standardization
• ● BMC Hygiene SOP implementation
• ● Daily Operations SOP implementation
• ● BMC machinery inspection and preventive maintenance checks
• ● VLCC hygiene standards implementation
• ● Farmer-end hygiene SOP implementation
• ● Review operational processes and identify improvement opportunities
• ● Conduct process audits and ensure corrective actions are closed within timelines

B. Technology & Systems Implementation

• ● Farmer Management System (FMS) implementation
• ● BMC Compliance Management System rollout
• ● Digital data capture and reporting
• ● User training for BMC operators and field teams
• ● Adoption monitoring and issue resolution
• ● Coordination with technology vendors and internal product teams
• ● Track implementation KPIs and system utilization

C. Process Standardization

• ● SOP creation and revision
• ● Training BMC operators and field staff
• ● Process documentation
• ● Compliance scorecards
• ● Process improvement initiatives
• ● Root cause analysis of recurring operational issues

D. Compliance & Audits

• ● Conduct scheduled and surprise audits across BMCs
• ● Ensure statutory and internal compliance requirements are met
• ● Monitor hygiene, safety, asset utilization, and operational discipline
• ● Publish audit findings and improvement plans
• ● Track compliance closure with regional teams

E. Stakeholder Management

• ● Work closely with Procurement Teams
• ● Village Level Collection Centre (VLCC) Operators
• ● BMC Operators
• ● Farmers
• ● Procurement Executives
• ● Veterinary Teams
• ● Technology Teams
• ● Quality Teams
• ● Central Operations Team

Travel Requirement

• ● Willingness to travel extensively across rural villages and BMC locations (70–80% field travel)
• ● Ability to stay in field locations whenever required for implementation projects.

Desired Candidate Profile

Experience

• ● 2–3 years of experience in:
• ○ Operations
• ○ Implementation Operations
• ○ Process Excellence
• ○ Rural Operations
• ○ Procurement Operations
• ○ Field Implementation

Mandatory Experience

Candidates must have worked in rural field operations with hands-on implementation responsibilities.

Experience in implementing technology solutions across rural or distributed operations is mandatory.

Skills Required

Technical

• ● SOP implementation
• ● Process mapping
• ● Operations audits
• ● Compliance management
• ● Technology implementation
• ● Asset management
• ● Field operations
• ● Excel and Google Sheets
• ● Dashboard reporting
• ● Documentation

Behavioural

• ● Strong execution orientation
• ● Excellent communication skills
• ● Ability to interact confidently with farmers and blue-collar workforce
• ● Empathetic and people-centric approach
• ● High ownership and accountability
• ● Strong problem-solving ability
• ● Comfortable working independently in rural environments
• ● Adaptable and resilient
• ● Process-driven mindset
• ● Ability to influence without authority

Key Deliverables

• ● 100% implementation of procurement SOPs across assigned BMCs
• ● Successful rollout of Farmer Management System (FMS)
• ● Successful rollout of BMC Compliance Management System
• ● Improved BMC hygiene and compliance scores
• ● Increased technology adoption by field teams
• ● Standardized operating practices across procurement centres
• ● Timely closure of audit observations
• ● Improved farmer engagement and process adherence

What We're Looking For

This role is ideal for someone who enjoys being on the ground, solving operational problems, implementing systems at scale, and working closely with rural communities. The successful candidate should be equally comfortable discussing digital tools with technology teams and explaining new processes to farmers and blue-collar staff in the field. A passion for operational excellence, empathy, and the ability to drive change in rural environments are essential.

Why Sid’s Farm?

• 1 Innovative Culture - With a commitment to quality and innovation, you’ll be part of a forward-thinking team that values fresh ideas and approaches with a new vision to act upon. If you’re passionate about high-quality dairy products and ideas, working at Sid's Farm allows you to be part of a team that shares that commitment and creativity.
• 2. Sustainability Focus: Sid's Farm prioritizes sustainable practices, allowing employees to contribute to environmentally friendly initiatives and feel good about their impact. Visit our Farm to gain a deeper understanding of what we do.
• 3. Growth Opportunities - As a growing company, there are ample chances for career advancement and professional development, allowing you to evolve alongside the business as you would be handling every nerve of the business. Working in a growing D2C Brand just elevates your learning curve by leaps and bounds.
• 4. Community Engagement - Sid's Farm actively engages with local communities, providing employees with opportunities to participate in outreach programs and make a difference.
• 5. Strong Values - The company emphasizes transparency, integrity, and customer satisfaction, fostering a positive and ethical work environment.
• 6. Doing what you Love - Here you will always end up doing what you love and in a more liberal way. Ideas and actions have no boundaries here as long as you have figured it all out.