Lead Software Engineer - AWS

The Hartford; Hyderabad; In loco; INR 1.800.000 - 3.200.000; Tempo pieno

Descrizione del lavoro

The Hartford is seeking an experienced IND Lead Software Engineer for our cloud-based contact center platform. You will design, build, and maintain scalable solutions using Amazon Connect and AWS services, with emphasis on AI-first development and modern CI/CD practices.

You'll collaborate with product and agile teams to deliver secure, high-performing software across voice, chat, and email channels, while guiding migrations and integrations with enterprise systems.

Competenze

• Hands-on experience with CCaaS/telephony platforms (Amazon Connect or similar such as Genesys Cloud, NICE, Five9).
• Proficient with AWS services: IAM, Lambda, API Gateway, DynamoDB, S3, RDS.
• Strong DevOps, CI/CD, Jenkins, CodePipeline, Git and infrastructure as code tools like Terraform/CloudFormation.

Mansioni

• Develop, test, and maintain Contact Center solutions within Amazon Connect with Lambda and Flow Builder.
• Design integrations across contact center platforms and enterprise systems.
• Build APIs, microservices, and serverless solutions with performance and security in mind.
• Contribute to AI-first development practices and tooling within the enterprise context.
• Collaborate with Product Owners and Agile teams to deliver production-ready software each sprint.

Conoscenze

Python

DevOps

CI/CD

Agile

AWS cloud

Strumenti

Jenkins

AWS CodePipeline

Git

Terraform

CloudFormation

Kafka

S3

DynamoDB

RDS

CodeBuild

CodeDeploy

Jira

Rally

CloudWatch

Splunk

Descrizione del lavoro

IND Lead Software Engineer - GCC026

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Role Summary

We are seeking a highly skilled Agile Software Engineer for our Contact Center teams with expertise in AWS cloud services, CI/CD automation, and modern contact center platforms. This role will design, build, and support scalable solutions within a cloud-based, omni-channel customer experience platform (e.g., Amazon Connect). The ideal candidate combines strong hands-on engineering experience (Python, DevOps, cloud-native architectures) with experience in contact center technologies (Amazon Connect, Genesys Cloud, NICE, or Five9). We have a strong AI-first engineering mindset and are seeking engineers experienced with - or eager to adopt - AI-driven development practices and tooling.

Key Responsibilities

Software Engineering & Development

• Develop, test, and maintain Contact Center solutions within Amazon Connect with Amazon Flow builder, Lambda, and Dynamo
• Support: IVR/contact flow development
• Routing logic and telephony integrations
• Voice, chat, and email channel capabilities
• Contribute to contact center migration and modernization efforts
• Design integrations across contact center platforms and enterprise systems
• Build and maintain APIs, microservices, and serverless solutions
• Ensure solutions meet performance, scalability, and security standards

AWS & Cloud Engineering

• Implement solutions using AWS services, including: IAM (Identity & Access Management)
• Lambda / serverless compute
• API Gateway
• S3, DynamoDB, or RDS

AI-First Engineering (Preferred)

• Leverage AI tools to accelerate development productivity and quality
• Apply AI-assisted approaches for: Code generation and refactoring
• Test case generation and defect analysis
• Documentation and knowledge sharing
• Experience with or interest in AI development tools used within the enterprise environment (e.g., Copilot-style tools, internal AI accelerators, or similar platforms)
• Contribute to building and integrating AI-enabled capabilities within customer experience platforms (e.g., routing intelligence, automation, insights)

Agile Delivery

• Collaborate with Product Owners and Agile teams to refine user stories and deliver sprint commitments
• Participate in Agile ceremonies (planning, stand-ups, retrospectives, demos)
• Deliver working, production-ready software each sprint

Quality & Engineering Excellence

• Develop and maintain automated unit and integration tests
• Participate in code reviews and enforce standards
• Troubleshoot defects and perform root cause analysis
• Ensure adherence to definition of done and quality benchmarks

Required Skills & Experience

CCaaS / Telephony Platforms

• Hands-on experience with: Amazon Connect (preferred) OR similar platforms (Genesys Cloud, NICE, Five9)
• Knowledge of: IVR/contact flows, Routing logic and telephony integrations, Omni-channel customer experience solutions

AWS & Cloud

• Hands-on experience with AWS services: IAM (roles, policies, access control)
• Lambda, API Gateway
• Data services (DynamoDB, S3, RDS)

DevOps & CI/CD

• Experience with: Jenkins, AWS CodePipeline (CodeBuild / CodeDeploy preferred)
• Strong understanding of CI/CD, automation, and version control (Git)

Agile & SDLC

• Experience working in Agile (Scrum/Kanban) environments
• Familiarity with tools such as: Jira, Rally, or equivalent
• Strong understanding of iterative delivery and backlog refinement

Professional Skills

• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Ability to thrive in a fast-paced, Agile environment

Preferred Qualifications

• Experience with: Event-driven architectures (Kafka, SNS/SQS)
• Observability tools (CloudWatch, Splunk)
• Infrastructure as Code (Terraform, CloudFormation)
• AWS certifications (Developer, Solutions Architect)
• Experience in large-scale cloud or contact center transformations

Success Profile

Delivers high-quality solutions aligned to sprint goals. Demonstrates ownership from design through production support. Actively adopts and champions AI-first development practices. Team player who will step into any gap to create momentum, and challenge/advance team capability and engagement. Contributes to engineering innovation, speed, and quality. Balances delivery velocity with long-term architectural integrity.

About Us | Our Culture | What Its Like to Work Here

• Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees and continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, its values that drive all of us to do more and to do better every day.

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