Amazon Connect Developer

The Hartford; Rangareddy; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

The Hartford is looking for a skilled Software Engineer in Rangareddy, India, specializing in Amazon Connect and AWS. This full-time role involves designing scalable solutions for contact centers, implementing CI/CD practices, and leveraging AI tools within development processes.

Successful candidates will have a solid background in Agile methodologies, strong communication skills, and an ability to thrive in fast-paced environments. Job responsibilities include developing integrated solutions, collaborating in Agile ceremonies, and maintaining high-quality engineering standards.

Qualifications

• Proven experience in developing Contact Center solutions within Amazon Connect.
• Hands-on experience with AWS services including IAM, Lambda, and API Gateway.
• Strong understanding of Agile methods and experience in CI/CD environments.

Responsibilities

• Develop and maintain scalable solutions within Amazon Connect.
• Collaborate with Agile teams to deliver working software in sprints.
• Implement AI tools to enhance development productivity.

Skills

Python

Agile methodologies

AWS cloud services

CI/CD automation

Contact center technologies

Tools

Jenkins

AWS CodePipeline

Terraform

Job description

Amazon Connect DeveloperSkip to main content#Amazon Connect Developer page is loaded## Amazon Connect DeveloperApplylocations: India GCC-Puppalaguda Villagetime type: Full timeposted on: Posted Todayjob requisition id: R2625861IND Staff Software Engineer - GCC011We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.**Role Summary**We are seeking a highly skilled Agile Software Engineer for our Contact Center teams with expertise in AWS cloud services, CI/CD automation, and modern contact center platforms. This role will design, build, and support scalable solutions within a cloud-based, omni-channel customer experience platform (e.g., Amazon Connect).The ideal candidate combines strong hands-on engineering experience (Python, DevOps, cloud-native architectures) with experience in contact center technologies (Amazon Connect, Genesys Cloud, NICE, or Five9). We have a strong AI-first engineering mindset and are seeking engineers experienced with — or eager to adopt — AI-driven development practices and tooling.**Key Responsibilities****Software Engineering & Development*** Develop, test, and maintain Contact Center solutions within Amazon Connect with Amazon Flow builder, Lambda, and Dynamo* Support: + IVR/contact flow development + Routing logic and telephony integrations + Voice, chat, and email channel capabilities* Contribute to contact center migration and modernization efforts* Design integrations across contact center platforms and enterprise systems* Build and maintain APIs, microservices, and serverless solutions* Ensure solutions meet performance, scalability, and security standards**AWS & Cloud Engineering*** Implement solutions using AWS services, including: + IAM (Identity & Access Management) + Lambda / serverless compute + API Gateway + S3, DynamoDB, or RDS**AI-First Engineering (Preferred)*** Leverage AI tools to accelerate development productivity and quality* Apply AI-assisted approaches for: + Code generation and refactoring + Test case generation and defect analysis + Documentation and knowledge sharing* Experience with or interest in AI development tools used within the enterprise environment (e.g., Copilot-style tools, internal AI accelerators, or similar platforms)* Contribute to building and integrating AI-enabled capabilities within customer experience platforms (e.g., routing intelligence, automation, insights)**Agile Delivery*** Collaborate with Product Owners and Agile teams to refine user stories and deliver sprint commitments* Participate in Agile ceremonies (planning, stand-ups, retrospectives, demos)* Deliver working, production-ready software each sprint**Quality & Engineering Excellence*** Develop and maintain automated unit and integration tests* Participate in code reviews and enforce standards* Troubleshoot defects and perform root cause analysis* Ensure adherence to definition of done and quality benchmarks**Required Skills & Experience****CCaaS / Telephony Platforms*** Hands-on experience with: + Amazon Connect (preferred) + OR similar platforms (Genesys Cloud, NICE, Five9)* Knowledge of: + IVR/contact flows + Routing logic and telephony integrations + Omni-channel customer experience solutions**AWS & Cloud*** Hands-on experience with AWS services: + IAM (roles, policies, access control) + Lambda, API Gateway + Data services (DynamoDB, S3, RDS)**DevOps & CI/CD*** Experience with: + Jenkins + AWS CodePipeline (CodeBuild / CodeDeploy preferred)* Strong understanding of CI/CD, automation, and version control (Git)**Agile & SDLC*** Experience working in Agile (Scrum/Kanban) environments* Familiarity with tools such as: + Jira, Rally, or equivalent* Strong understanding of iterative delivery and backlog refinement**Professional Skills*** Strong analytical and problem-solving skills* Excellent communication and collaboration abilities* Ability to thrive in a fast-paced, Agile environment**Preferred Qualifications*** Experience with: + Event-driven architectures (Kafka, SNS/SQS) + Observability tools (CloudWatch, Splunk) + Infrastructure as Code (Terraform, CloudFormation)* AWS certifications (Developer, Solutions Architect)* Experience in large-scale cloud or contact center transformations**Success Profile*** Delivers high-quality solutions aligned to sprint goals* Demonstrates ownership from design through production support* Actively adopts and champions AI-first development practices* Team player who will step into any gap to create momentum, and challenge/advance team capability and engagement* Contributes to engineering innovation, speed, and quality* Balances delivery velocity with long-term architectural integrity