Amazon Connect Developer

The Hartford; Hyderabad; Presencial; INR 1.800.000 - 3.200.000; Jornada completa

Descripción de la vacante

The Hartford India is seeking an IND Staff Software Engineer to join the Contact Center engineering team in Hyderabad. You will build scalable, cloud-based solutions using AWS, Python, and serverless architectures within an omni‑channel platform (Amazon Connect).

You will collaborate with Agile teams to deliver production-ready software each sprint, implement CI/CD automation, and support IVR and telephony integrations while upholding security and performance standards.

Formación

• Experience with CCaaS / Telephony platforms such as Amazon Connect.
• Strong Python development experience.
• Hands-on AWS and cloud-native architectures.
• Experience with CI/CD automation and DevOps.
• Familiar with agile SDLC and Jira/Rally.

Responsabilidades

• Develop, test, and maintain Contact Center solutions within Amazon Connect using Lambda, Flow builder, and DynamoDB.
• Design and implement APIs, microservices, and serverless components.
• Support IVR and contact flow development and telephony integrations.
• Collaborate with Agile teams to deliver production-ready software each sprint.
• Ensure performance, scalability, and security standards.

Conocimientos

AWS

Python

DevOps

CI/CD

Amazon Connect

Agile/Scrum

APIs/microservices

Serverless

Herramientas

Jenkins

CodePipeline

Git

Terraform

CloudFormation

CloudWatch

Descripción del empleo

IND Staff Software Engineer - GCC011

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Role Summary

We are seeking a highly skilled Agile Software Engineer for our Contact Center teams with expertise in AWS cloud services, CI/CD automation, and modern contact center platforms. This role will design, build, and support scalable solutions within a cloud-based, omni-channel customer experience platform (e.g., Amazon Connect). The ideal candidate combines strong hands‑on engineering experience (Python, DevOps, cloud-native architectures) with experience in contact center technologies (Amazon Connect, Genesys Cloud, NICE, or Five9). We have a strong AI-first engineering mindset and are seeking engineers experienced with — or eager to adopt — AI-driven development practices and tooling.

Key Responsibilities

• Software Engineering & Development
• Develop, test, and maintain Contact Center solutions within Amazon Connect with Amazon Flow builder, Lambda, and Dynamo
• Support: IVR/contact flow development
• Routing logic and telephony integrations
• Voice, chat, and email channel capabilities
• Contribute to contact center migration and modernization efforts
• Design integrations across contact center platforms and enterprise systems
• Build and maintain APIs, microservices, and serverless solutions
• Ensure solutions meet performance, scalability, and security standards
• AWS & Cloud Engineering
• Implement solutions using AWS services, including: IAM (Identity & Access Management) Lambda / serverless compute API Gateway S3, DynamoDB, or RDS
• AI-First Engineering (Preferred)
• Leverage AI tools to accelerate development productivity and quality
• Apply AI-assisted approaches for: Code generation and refactoring
• Test case generation and defect analysis
• Documentation and knowledge sharing
• Experience with or interest in AI development tools used within the enterprise environment (e.g., Copilot‑style tools, internal AI accelerators, or similar platforms)
• Contribute to building and integrating AI‑enabled capabilities within customer experience platforms (e.g., routing intelligence, automation, insights)
• Agile Delivery
• Collaborate with Product Owners and Agile teams to refine user stories and deliver sprint commitments
• Participate in Agile ceremonies (planning, stand‑ups, retrospectives, demos)
• Deliver working, production-ready software each sprint
• Quality & Engineering Excellence
• Develop and maintain automated unit and integration tests
• Participate in code reviews and enforce standards
• Troubleshoot defects and perform root cause analysis
• Ensure adherence to definition of done and quality benchmarks

Required Skills & Experience

• CCaaS / Telephony Platforms
• Hands‑on experience with: Amazon Connect (preferred) OR similar platforms (Genesys Cloud, NICE, Five9)
• Knowledge of: IVR/contact flows
• Routing logic and telephony integrations
• Omni‑channel customer experience solutions
• AWS & Cloud
• Hands‑on experience with AWS services: IAM (roles, policies, access control) Lambda, API Gateway Data services (DynamoDB, S3, RDS)
• DevOps & CI/CD
• Experience with: Jenkins AWS CodePipeline (CodeBuild / CodeDeploy preferred)
• Strong understanding of CI/CD, automation, and version control (Git)
• Agile & SDLC
• Experience working in Agile (Scrum/Kanban) environments
• Familiarity with tools such as: Jira, Rally, or equivalent
• Strong understanding of iterative delivery and backlog refinement
• Professional Skills
• Strong analytical and problem‑solving skills
• Excellent communication and collaboration abilities
• Ability to thrive in a fast‑paced, Agile environment

Preferred Qualifications

• Experience with: Event‑driven architectures (Kafka, SNS/SQS)
• Observability tools (CloudWatch, Splunk)
• Infrastructure as Code (Terraform, CloudFormation)
• AWS certifications (Developer, Solutions Architect)
• Experience in large‑scale cloud or contact center transformations

Success Profile

Delivers high‑quality solutions aligned to sprint goals

Demonstrates ownership from design through production support

Actively adopts and champions AI‑first development practices

Team player who will step into any gap to create momentum, and challenge/advance team capability and engagement

Contributes to engineering innovation, speed, and quality

Balances delivery velocity with long‑term architectural integrity

About Us | Our Culture | What It’s Like to Work Here

Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever‑changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

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