Lead ServiceNow IRM Consultant (IRM, CMDB & CSDM)

Tata Consultancy Services; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced ServiceNow professional to lead IRM design, development, and integrations. The role focuses on IRM modules, RAM methodologies, and data management across the platform.

Ideal candidates have 5+ years in SNOW IRM with CSA, GRC CIS and CAD certifications. Responsibilities include stakeholder collaboration, workshop participation, and guidance on best practices.

Qualifications

• 5+ years of experience with ServiceNow IRM.
• Certifications CSA, GRC CIS, CAD.
• Experience designing IRM workflows and RAM.

Responsibilities

• Lead IRM development, configuration and customization across modules.
• Design IRM workflows, scoring and RAM methodologies.
• Configure data, notifications, SLAs, and reporting.
• Develop script objects: Business Rules, UI Policies, ACLs, Flows.
• Manage integrations via REST/SOAP, Integration Hub, MID Server.
• Collaborate with stakeholders to gather IRM requirements.

Skills

ServiceNow IRM

Solution design

Stakeholder engagement

Education

ServiceNow CSA

GRC CIS

ServiceNow CAD

Tools

REST/SOAP APIs

Integration Hub

MID Server

Job description

We're looking for an experienced ServiceNow professional with expertise in IRM, CMDB, and CSDM to lead solution design, development, integrations, and stakeholder engagement.

Experience: 5+ years

Location: Pan India

Preferred Qualifications/Certifications:

• 5+ Years of experience in SNOW IRM
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – Risk and Compliance (GRC CIS).
• ServiceNow Certified Application Developer (CAD).

Key Responsibilities:

• ServiceNow IRM Development & Configuration: Lead the development, configuration, and customization of ServiceNow IRM modules, including Advanced Risk, Audit Management, Policy and Compliance Management, Vendor Risk Management (VRM), Regulatory Change Management, and Business Continuity Management (BCM).
• Design and build IRM workflows, scoring methodologies, entity scoping, and Risk Assessment Methodologies (RAM).
• Configure and customize functional data such as Notifications, Service Level Agreements (SLAs), and reporting.
• Develop and manage script objects like Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, Access Control Lists (ACLs), and Flows/Workflows.
• Integration & Data Management:
• Set up and manage integrations between ServiceNow IRM and other internal/external systems using various methods (e.g., REST/SOAP APIs, Integration Hub, MID Server).
• Perform data imports and exports, ensuring data integrity and alignment with IRM processes.
• Collaboration & Requirements Gathering:
• Collaborate with cross-functional teams, product managers, and stakeholders to gather and prioritize business requirements for IRM solutions.
• Participate in requirements workshops, design sessions, and sprint planning.
• Provide technical expertise and guidance on ServiceNow IRM capabilities and best practices.
• Provide technical expertise in troubleshooting and resolving application issues.