Lead Servicenow Engineer

Dr. Martens; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Welcome to the family free pair of Docs

65% off all Docs

Award-winning 'Buy As You Earn' Dr. Martens share plan

Private healthcare

A dedicated culture team

2 paid volunteer days per year

Job summary

Dr. Martens is looking for a skilled Senior ServiceNow Engineer to join their IT team in Bengaluru, India. This role involves driving design and implementation of ServiceNow solutions, collaborating with cross-functional teams to enhance employee productivity.

The ideal candidate should have extensive experience in ServiceNow, proficiency in Java/JavaScript, and a strong understanding of ITIL processes. The company offers extensive employee perks, including discount programs and healthcare.

Qualifications

• Minimum 6 years of hands-on experience with ServiceNow development and administration.
• Proven track record of delivering complex ServiceNow implementations across multiple modules.
• Strong understanding of ITIL processes and how they align with ServiceNow capabilities.

Responsibilities

• Drive the design, development, and implementation of ServiceNow solutions.
• Work closely with stakeholders to deliver scalable and innovative solutions.
• Manage ServiceNow upgrade projects and platform migrations.

Skills

ServiceNow development and administration

Java/JavaScript

HTML, CSS

REST/SOAP APIs

ITIL processes

Agile/Scrum

Education

ServiceNow certifications

Tools

ServiceNow Studio

Flow Designer

UI Builder

Job description

SO, WHAT'S THE STORY?

We are on an exciting journey to drive impactful change within our Technology function. As part of a global fashion retailer, our technology underpins all aspects of our products and commerce processes. This is your opportunity to join a dynamic team, developing new solutions on our Service Now platform.

THE GIG

We are seeking a highly skilled and experienced Senior ServiceNow Engineer to join our dynamic IT team. This role is pivotal in driving the design, development, and implementation of ServiceNow solutions that support our enterprise service management strategy. The successful candidate will work closely with stakeholders across IT and business units to deliver scalable, efficient, and innovative solutions using the ServiceNow platform.

You will report into the Head of Enterprise Enablement & Automation and work cross‑functionally with HR, IT, Finance, and Retail Operations to streamline processes, enhance employee productivity, and ensure seamless integration of automation initiatives.

THE STUFF THAT SETS YOU APART

Must-Have Experience:

• Minimum 6 years of hands‑on experience with ServiceNow development and administration
• Proven track record of delivering complex ServiceNow implementations across multiple modules (e.g., ITSM, ITOM, HRSD etc.)
• Experience in managing ServiceNow upgrade projects, platform migrations, and integrations with third‑party systems
• Strong understanding of ITIL processes and how they align with ServiceNow capabilities
• Demonstrated ability to gather requirements, translate business needs into technical solutions, and manage stakeholder expectations
• Experience working in Agile/Scrum environments

Technical Skills:

• Proficiency in Java/JavaScript, HTML, CSS, and REST/SOAP APIs
• Deep expertise in ServiceNow Studio, Flow Designer, UI Builder, Custom Apps/Widgets, Script Includes, Business Rules, Client Scripts, and UI Policies
• Strong knowledge of ServiceNow data model, CMDB design, and Discovery
• Experience with ServiceNow IntegrationHub, MID Server configuration, and custom integrations
• Familiarity with Performance/Platform Analytics, Reporting, and Dashboards
• Understanding of security best practices within ServiceNow, including ACLs and role‑based access control, and governing best practices for update sets, system upgrades and releases.
• ServiceNow certifications such as Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist are highly desirable

Soft Skills:

• Excellent communication and stakeholder management.
• Strong analytical mindset with problem‑solving capabilities.
• Ability to thrive in a fast‑paced environment with multiple priorities.
• A focus on great customer service for our colleagues
• Tenacious and inquisitive approach to problem solving
• Adaptable to evolving business needs

WHAT’S IN IT FOR YOU?

• Welcome to the family free pair of Docs
• 65% off all Docs
• Award-winning “Buy As You Earn” Dr. Martens share plan
• Private healthcare
• A dedicated culture team
• 2 paid volunteer days per year