Lead ServiceNow Developer – Service Portal & Employee Center

Jero Technologies; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jero Technologies in Pune is seeking an experienced ServiceNow developer to lead the design, development, customization, and maintenance of Service Portals and Employee Center experiences.

You will develop custom Service Portal widgets using AngularJS 1.x, JavaScript, HTML5, SCSS and Bootstrap, and configure Page Designer, Theme Builder, portal layouts, themes, and navigation. The role emphasizes accessibility, responsive design, and secure integrations.

Qualifications

Responsibilities

• Lead the design, development, customization, and maintenance of ServiceNow Service Portals and Employee Center experiences.
• Develop and enhance custom Service Portal widgets using AngularJS 1.x, JavaScript, HTML5, SCSS, and Bootstrap.
• Configure and customize Page Designer, Theme Builder, portal layouts, themes, and navigation.
• Develop responsive, accessible, and user-friendly portals optimized for desktop, tablet, and mobile devices.
• Implement Employee Center Core/Pro capabilities, Workspace Experiences, Unified Navigation, and content-driven experiences.
• Configure Content Publishing Applications, Content Collections, Topics, and Content Automation.
• Develop and maintain ServiceNow scripts using GlideRecord, GlideAjax, GlideForm (g_form), and other relevant platform APIs.
• Design and implement REST API integrations and custom REST resources.
• Build and customize Service Catalog components, including Catalog Items, Record Producers, Order Guides, Variable Sets, Catalog UI Policies, and Catalog Client Scripts.
• Implement platform security using Access Control Lists (ACLs), Data Policies, Contextual Security, and Encryption Context where applicable.
• Analyze and optimize portal performance using Chrome DevTools, browser network analysis, and performance profiling techniques.
• Identify and resolve performance bottlenecks caused by inefficient widgets, client scripts, server-side scripts, and API calls.
• Work with Scoped Applications, Update Sets, and source control tools where applicable.
• Follow ServiceNow development best practices, coding standards, reusable component design, and maintainable architecture.
• Collaborate with business stakeholders, UX teams, architects, and cross-functional development teams to deliver high-quality solutions.
• Provide technical guidance, code reviews, and development support to team members.

Job description

Key Responsibilities

• Lead the design, development, customization, and maintenance of ServiceNow Service Portals and Employee Center experiences.
• Develop and enhance custom Service Portal widgets using AngularJS 1.x, JavaScript, HTML5, SCSS, and Bootstrap.
• Configure and customize Page Designer, Theme Builder, portal layouts, themes, and navigation.
• Develop responsive, accessible, and user-friendly portals optimized for desktop, tablet, and mobile devices.
• Implement Employee Center Core/Pro capabilities, Workspace Experiences, Unified Navigation, and content-driven experiences.
• Configure Content Publishing Applications, Content Collections, Topics, and Content Automation.
• Develop and maintain ServiceNow scripts using GlideRecord, GlideAjax, GlideForm (g_form), and other relevant platform APIs.
• Design and implement REST API integrations and custom REST resources.
• Build and customize Service Catalog components, including Catalog Items, Record Producers, Order Guides, Variable Sets, Catalog UI Policies, and Catalog Client Scripts.
• Implement platform security using Access Control Lists (ACLs), Data Policies, Contextual Security, and Encryption Context where applicable.
• Analyze and optimize portal performance using Chrome DevTools, browser network analysis, and performance profiling techniques.
• Identify and resolve performance bottlenecks caused by inefficient widgets, client scripts, server-side scripts, and API calls.
• Work with Scoped Applications, Update Sets, and source control tools where applicable.
• Follow ServiceNow development best practices, coding standards, reusable component design, and maintainable architecture.
• Collaborate with business stakeholders, UX teams, architects, and cross-functional development teams to deliver high-quality solutions.
• Provide technical guidance, code reviews, and development support to team members.