Lead ServiceNow Developer

Providence Global Center; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Competitive Pay

Supportive Reporting Relation

Job summary

Providence Global Center in Hyderabad is seeking an experienced ServiceNow Developer with expertise in ITSM, Employee Center Pro, SOW, and HRSD modules to design, develop, and implement scalable ServiceNow solutions. The candidate will work closely with stakeholders to deliver enterprise-level results and integrate third-party apps to streamline processes.

You will be involved in platform customization, upgrades, and governance, ensuring best practices while delivering end-to-end ITSM, HRSD, and

Qualifications

• 6–10 years of IT experience with strong ServiceNow development.
• Hands-on experience in ITSM, Employee Center Pro, SOW, HRSD.
• Strong knowledge of JavaScript, Glide APIs, Flow Designer, IntegrationHub, UI Builder, Service Portal.
• Experience in REST and SOAP integrations.
• Good understanding of CMDB and ServiceNow data model.
• Experience with Agile/Scrum delivery.
• Strong troubleshooting and analytical skills.
• CSA certification preferred.
• HRSD/ITSM implementation certifications – Added advantage

Responsibilities

• Develop, configure, and customize ServiceNow applications and modules.
• Implement and support ITSM processes including Incident, Change, Problem, Request, and Knowledge Management.
• Design and enhance Employee Center Pro portal experiences using UI Builder and Service Portal technologies.
• Configure and customize SOW (Service Operations Workspace) functionalities.
• Develop and support HRSD solutions including HR Case Management and Employee Workflows.
• Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and Flow Designer workflows.
• Build integrations with third‑party applications using REST/SOAP APIs and IntegrationHub.
• Participate in platform upgrades, release management, and instance maintenance activities.
• Collaborate with architects, product owners, and business teams to gather requirements and deliver technical solutions.
• Ensure adherence to ServiceNow best practices, coding standards, and governance processes.
• Troubleshoot performance issues and provide optimization recommendations.

Skills

ITSM development

Employee Center Pro

SOW (Service Operations Workspace)

HRSD

JavaScript

Glide APIs

Flow Designer

IntegrationHub

UI Builder

Service Portal

REST/SOAP integrations

CMDB knowledge

Agile/Scrum delivery

Troubleshooting

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

CSA Certification

HRSD/ITSM Certifications

Job description

Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Competitive Pay
• Supportive Reporting Relation

Senior ServiceNow Developer – ITSM, Employee Center Pro, SOW & HRSD

Experience

6–10 Years

Location

Hyderabad (Work from Office)

Job Type

Full-Time

Job Summary

We are looking for an experienced ServiceNow Developer with strong expertise in ITSM, Employee Center Pro, SOW (Service Operations Workspace), and HRSD modules. The ideal candidate should have hands‑on experience in designing, developing, and implementing scalable ServiceNow solutions while working closely with business stakeholders and technical teams.

The candidate must possess strong development capabilities, platform customization skills, integration experience, and the ability to deliver enterprise-level solutions on the ServiceNow platform.

Key Responsibilities

• Develop, configure, and customize ServiceNow applications and modules.
• Implement and support ITSM processes including Incident, Change, Problem, Request, and Knowledge Management.
• Design and enhance Employee Center Pro portal experiences using UI Builder and Service Portal technologies.
• Configure and customize SOW (Service Operations Workspace) functionalities.
• Develop and support HRSD solutions including HR Case Management and Employee Workflows.
• Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and Flow Designer workflows.
• Build integrations with third‑party applications using REST/SOAP APIs and IntegrationHub.
• Participate in platform upgrades, release management, and instance maintenance activities.
• Collaborate with architects, product owners, and business teams to gather requirements and deliver technical solutions.
• Ensure adherence to ServiceNow best practices, coding standards, and governance processes.
• Troubleshoot performance issues and provide optimization recommendations.

Required Skills

• 6–10 years of overall IT experience with strong ServiceNow development expertise.
• Hands‑on experience in:
  • ITSM
  • Employee Center Pro
  • SOW (Service Operations Workspace)
  • HRSD
• Strong experience with:
  • JavaScript
  • Glide APIs
  • Flow Designer
  • IntegrationHub
  • UI Builder
  • Service Portal
• Experience in REST and SOAP integrations.
• Good understanding of CMDB and ServiceNow data model.
• Experience with Agile/Scrum delivery methodologies.
• Strong troubleshooting and analytical skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• HRSD / ITSM Implementation certifications – Added advantage

Educational Qualification

• Bachelor’s degree in Computer Science, Information Technology, or related field.

Soft Skills

• Strong communication and stakeholder management skills.
• Ability to work independently and drive end‑to‑end deliverables.
• Good team collaboration and problem‑solving mindset.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Providence Global Center 8th Floor, Skyview 1083/1, Raidurgam,
Hitech City Main Rd, Hyderabad, Telangana 500081, India