Lead Quality Management - BITS Pilani Digital

Birla Institute Of Technology And Science; Bengaluru; Presencial; INR 1.800.000 - 2.800.000; Jornada completa

Descripción de la vacante

The Birla Institute of Technology And Science, Bengaluru, seeks a Lead Quality Management to uphold quality standards for learner-facing content across Digital Learning programmes. You will serve as the final quality authority for content across internal and external partners, ensuring instructional soundness, currency, and delivery readiness.

You will establish quality standards, lead pre-launch reviews, strengthen learning design, and supervise content governance.

Formación

• 5–7 years in learning design, instructional design, content quality, or online program development.
• Experience designing, reviewing, or QA of online, blended, or live learning experiences.
• Experience working with faculty, SMEs, instructional designers, content validators, and external vendors.

Responsabilidades

• Content Quality Authority: final quality authority for learner-facing content and learning experiences.
• Quality Standards and Frameworks: establish standards, review frameworks, and acceptance criteria; lead pre-launch reviews.
• Learning Design: strengthen learning design, assessment alignment, sequencing, and learner engagement.
• Content Repository Governance: oversee classification, metadata, version control, approvals, and archival.
• Monitoring, Analytics & Reporting: track learner feedback and content metrics to identify improvements.
• Continuous Improvement & Innovation: apply GenAI approaches to content design, quality review, maintenance, and reuse.

Conocimientos

Learning design

Instructional design

Content quality assurance

Editorial judgement

Stakeholder management

AI-assisted content design

Analytical thinking

Decision making

Educación

Bachelor's degree

Master's degree

Herramientas

GenAI tools

Descripción del empleo

Role:

Lead Quality Management

Job Type:

Full-time

Function:

Product Management & Learning Innovation

Department:

Content Development

Location:

Bengaluru

Role Overview:

The incumbent will be responsible for setting and upholding quality standards for all learner-facing content across BITS Pilani, Digital's Learning Division programmes. This role serves as the final quality authority for content developed by internal teams and external partners, ensuring learning content is instructionally sound, consistent, current, and ready for delivery.

Principal Accountabilities & Responsibilities

• Content Quality Authority: Serve as the final quality authority for all learner-facing content and learning experiences, reviewing learning outcomes, content, assessments, multimedia, live-session materials, and LMS experience for quality and alignment.
• Quality Standards and Frameworks: Establish and maintain quality standards, review frameworks, templates, and acceptance criteria, and lead pre-launch quality and readiness reviews.
• Learning Design: Strengthen learning design, assessment alignment, content sequencing, content scalability frameworks, and learner engagement, providing clear and actionable feedback.
• Content Repository Governance: Oversee content repository standards, including classification, metadata, version control, approvals, and archival.
• Monitoring, Analytics & Reporting: Monitor learner feedback, content metrics, and post-launch issues to identify improvement opportunities.
• Continuous Improvement & Innovation: Apply AI-assisted approaches to improve content design, quality review, maintenance, and reuse, and drive innovation through experimentation and continuous improvement

Skill and Ability Requirements

• Strong understanding of learning design, instructional design, assessment design, and digital content quality.
• Ability to review both individual learning assets and the complete learner journey.
• Strong editorial judgement and attention to detail.
• Ability to create practical and scalable QA and learning and content design systems.
• Strong stakeholder management and ability to uphold quality standards.
• Comfort working with learner data, content metrics, and support-ticket trends.
• Familiarity with AI-assisted content design, review, and workflow automation.
• Strong ownership, analytical thinking, and decision-making ability.
• The ideal candidate brings a strong background in learning design, instructional design, and content quality assurance, while maintaining high standards of learner engagement, scalability, and continuous improvement.

Required Experience

• 5-7 years of experience in learning design, instructional design, content quality, digital learning, curriculum development, or online program development.
• Experience designing, reviewing, or quality-assuring online, blended, or live learning experiences.
• Experience working with faculty, SMEs, instructional designers, content validators, and external vendors.
• Experience developing QA frameworks, design standards, templates, or acceptance criteria.
• Experience with learning management systems and LMS-based course design.
• Experience using GenAI tools for learning design, content development, or quality review would be an advantage.

Educational Qualification

• Bachelors or Masters degree in Education, Instructional Design, Learning Sciences, Educational Technology, Engineering, Computer Science, Media, Communications, or a related field.