Lead Project Manager

Terra Technology Circle Consulting Private Limited; Mumbai; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Terra Technology Circle Consulting Private Limited in Mumbai seeks an experienced Project Manager to lead Digital Transformation initiatives across Digital Banking, Wealth and Contact Centre programs. You will own end-to-end delivery, coordinate with stakeholders, and drive Agile execution across multiple projects.

The ideal candidate has 8-15 years of PM experience, hands-on knowledge of CCaaS and Genesys CX migrations, and a strong track record delivering full-cycle digital journeys in

Qualifications

• 8-15 years of Project Management experience.
• Strong Digital Banking experience.
• Experience delivering Wealth digital journeys on Mobile/Web.
• At least 2 full-cycle Digital CCT implementations.
• Strong Retail Banking Contact Centre and CCaaS knowledge.
• Hands-on experience with Genesys CX Migration or similar tools.

Responsibilities

• Lead and deliver multiple Digital Transformation projects from initiation through implementation.
• Own end-to-end project delivery including scope, timelines, dependencies, risks, issues and stakeholder communication.
• Manage internal, external and business stakeholders throughout the lifecycle.
• Drive implementation of Wealth digital experience journeys across Mobile and Web.
• Lead implementation of Digital CCT journeys for retail banking customers with CCaaS.
• Lead Retail Banking CC and CCaaS transformation initiatives.
• Coordinate with product, technology, business, analytics and vendor teams.
• Drive Agile ceremonies, sprint planning, execution and delivery.
• Lead PI Planning and alignment across Agile teams.
• Track project progress, risks and milestones.
• Ensure successful implementation and adoption of digital journeys.

Skills

Project management

Digital transformation

Digital banking

Wealth journeys

Contact Centre

CCaaS

Genesys CX

Agile

Stakeholder mgmt

PI Planning

Tools

Genesys CX

JIRA

Confluence

Job description

Experience

: 8-15 Years

We are looking for an experienced Project Manager with strong expertise in Digital Transformation, Digital Banking, Wealth and Contact Centre transformation.

The candidate should have proven experience managing end-to-end implementation of digital initiatives, working with internal, external and business stakeholders, and delivering complex Agile programs.

Key Responsibilities

Lead and deliver multiple Digital Transformation projects from initiation through implementation.

Own end-to-end project delivery, including scope, timelines, dependencies, risks, issues and stakeholder communication.

Manage internal, external and business stakeholders throughout the project lifecycle.

Drive implementation of Wealth digital experience journeys across Mobile and Web.

Lead implementation of Digital CCT journeys for retail banking customers, preferably with at least 2 full-cycle implementations.

Lead Retail Banking Contact Centre and CCaaS transformation initiatives.

Manage implementation involving Genesys CX Migration or similar Contact Centre platforms.

Coordinate with product, technology, business, analytics and vendor teams.

Drive Agile ceremonies, sprint planning, execution and delivery.

Lead PI (Program Increment) Planning and ensure alignment across Agile teams.

Track project progress, dependencies, risks and delivery milestones.

Ensure successful implementation and adoption of digital customer journeys.

Mandatory Skills

8-15 years of experience with strong core Project Management experience.

Strong Digital Banking experience.

Experience implementing Wealth digital journeys across Mobile/Web.

Experience implementing Digital CCT journeys for retail banking customers.

At least 2 full-cycle Digital CCT implementations.

Strong experience with Retail Banking Contact Centre and CCaaS.

Hands-on understanding of Contact Centre environments.

Experience with Genesys CX Migration or similar tools/platforms.

Experience in one or more of:

IVR,CCaaS,Omnichannel Delivery Agent Assist,Data & Analytics,BM/MI and KPI tracking/reporting,Chatbot / Voicebot,NLU,LLM / GenAI

RM Chat / WhatsApp

Genesys Cloud

Strong JIRA and Confluence exposure.

Strong PI Planning capabilities.

Strong understanding of Agile methodologies and ways of working.

Excellent stakeholder management and communication skills