Lead - CS Project Managers - IN

UnitedLex; Gurugram District; Hybrid; INR 1,400,000 - 2,200,000; Full time

Job summary

UnitedLex is seeking a Team Lead - Client Services in Gurgaon (preferred) with 4–6 years of experience to oversee daily operations and support Project Managers in delivering UnitedLex products and services. The role requires coordinating with clients, managing SLAs, and guiding team members in a fast-paced environment.

The position involves flexible shift options, including work-from-office and work-from-home schedules, and collaboration with cross-functional teams to ensure high-quality

Qualifications

• 4–6 years of relevant experience in client services / professional services.
• Strong planning and organizational skills.
• Exceptional written, electronic, and verbal communication abilities.
• Proficiency in Microsoft Office and common software applications.
• Willingness to work in 24x7 shifts including weekends and national holidays.

Responsibilities

• Gather and document project requirements using standard intake forms.
• Support Project Managers in documenting the eDiscovery lifecycle steps.
• Follow quality control measures to ensure deliverable accuracy.
• Track time spent on activities and report to managers periodically.
• Coordinate with internal teams and clients to ensure continuity of processes.
• Assist with ticketing tools (e.g., JIRA) and manage SLAs.
• Provide guidance to Associate/Project Managers and help develop team members.

Skills

Project coordination

Communication

Multi-tasking

Tools

Relativity

JIRA

Job description

Job Description

Please find below the Job Description and the company profile for your reference.

About Us

Unitedlex India Pvt. Ltd. is a data and professional services company delivering outcomes for high-performing law firms and corporate legal departments in the areas of digital litigation, intellectual property, contracts, compliance, and legal operations. Founded in 2006 with a mission to push the boundaries of legal innovation, we provide solutions that enable measurable performance improvement, risk mitigation, revenue gain, cost reduction, and digital business synergy.

Position

Team Lead - Client Services

Department

CS Project Managers – IN

Professional Services

Client Services

Job location

Gurgaon (Preferred) Bangalore

Shift timing

• 12:00 PM – 9:00 PM ( Work from Office)
• 4:00 AM – 1:00 PM (Work from home)
• 8:00 PM – 5:00 AM (Work from home)

Overall, Purpose Of The Job

The Team Lead will provide daily support for the Associate Project Managers & Project Managers to assist with the successful delivery of products and services offered by UnitedLex along with maintaining the direct reports assigned and managing the Shift (s) Follow process driven execution of project tasks to ensure unified Project Management methodology is adhered to. Act as a member of the client support center for applications hosted by UnitedLex and other third parties. Document and report periodic project details to the Project Managers, Legal Professional Services Leadership, clients, and project teams.

Responsibilities

• Gather and thoroughly document Project requirements using standard project intake forms
• Assist Project Manager in documenting and tracking all aspects of the eDiscovery lifecycle, including Early Case Assessment, Forensic Collections, ESI Processing, Hosting, Document Review, Document Production, Data Archival and Storage
• Follow detailed Quality Control measures to ensure accuracy of all deliverables
• Track all time spent on project activities and report to Project Managers periodically
• Participate in internal communications on standard processes and reporting.
• Monitor matter communications (emails, meetings, calls)
• Provide support to Document review/Incident Response teams and troubleshoot common issues.
• Co-ordinate with Internal teams and Clients to ensure process continuation and elevate wherever necessary.
• Tiff/OCR documents on the fly and/or using other EDD tools and teams.
• Understanding of running complex searches, manage search indexes and create search term reports for clients.
• Hands on experience of ticketing tools like JIRA would be preferred.
• Delegation: Assign tasks based on team members’ strengths and managing SLAs
• Performance Management: Oversee day to day operations, monitor progress, track metrics, and provide regular constructive feedback (as needed)
• Team Development: Train team members, identify training needs and help develop technical skills.

Qualifications

• At least 4-6 years of relevant experience.
• Working knowledge of Relativity and other review platforms.
• Detailed planning and organizational skills
• Exceptional written, electronic, and verbal communication skills
• Strong understanding and efficiency using Microsoft Office Suite and other common software applications
• Ability to multi-task and prioritize requests based on deadlines.
• Communicate frequently and professionally with Project Managers and project team
• Continually seek opportunities to increase customer satisfaction
• Ability to stretch in case of project requirements.
• Open to work in 24X7 shifts including weekends and National Holidays.
• Provide exceptional customer service for existing and prospective clients
• Should be a team worker with focus on communication, solutions, and good relationships

Privacy Policy

Please refer to our Privacy Policy at UnitedLex for information, https://unitedlex.com/privacy-policy/

ISO 27001:2022

ISO 27001:2022 is the standard that we follow in this organization, based on this ISO document we have implemented 92 controls in UnitedLex across multiple offices and also with the help of this document we have implemented the Information Security Management System in the Organization

About Us

UnitedLex is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.