Senior eDiscovery Project Manager

TransPerfect; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

TransPerfect is seeking a Senior eDiscovery Project Manager in Pune to oversee litigation support projects end-to-end. You will manage client relationships, ensure quality and timeliness, and coordinate with production staff and technical teams to optimize workflows.

You will guide the project lifecycle, resolve issues, and communicate with clients about best practices and tools such as Digital Reef and Relativity LAW PreDiscovery.

Qualifications

• Bachelor’s or JD Degree
• 7+ years of eDiscovery project management experience
• Knowledge of imaging, printing, coding, and electronic data processing
• Experience with Digital Reef, Relativity LAW PreDiscovery, Concordance or other review database applications
• MS Office applications including MS Access
• Available to work overtime, including evenings and weekends
• Excellent customer service and relationship management skills
• High level problem solving and multi-tasking abilities

Responsibilities

• Owns client relationship end to end and serves as primary liaison for key stakeholders
• Oversee full life cycle of projects according to client parameters
• Track delivery schedules and manage changes in scope
• Proactively offer solutions to improve client workflow
• Work with production staff to allocate resources based on deadlines
• Monitor multiple projects to ensure deadlines are met
• Maintain accurate records of status of ongoing projects
• Design and implement Relativity scripts to improve workflow
• Serve as liaison between production staff and client during projects
• Attend client meetings to assist in closing deals

Skills

eDiscovery PM

Client relationship mgmt

Communication skills

Multi-tasking

Negotiation & consulting

Deadline driven

Overtime availability

Education

Bachelor’s degree

JD Degree

Tools

Digital Reef

Relativity LAW PreDiscovery

Concordance

MS Office (Access)

Job description

The Senior eDiscovery Project Manager oversees the execution of litigation support projects and is ultimately responsible for the quality and timeliness of each project. Builds relationships with clients, learning each client’s technical specifications and advising on best practices when appropriate. Identifies potential project problem areas and solves those problems before and as they arrive.

Position responsibilities

• Owns the client relationship end to end, acting as the primary liaison for key stakeholders and remaining accountable for the quality of service delivered.
• Oversee full life cycle of projects according to client parameters
• Track delivery schedules, ensuring proper quality assurance, and manage changes in work scope
• Communicate with clients and proactively offer solutions to improve their workflow through the life cycle of a case
• Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs
• Monitor multiple projects and jobs to ensure deadlines are met
• Maintaining accurate and current records of the status of all ongoing projects.
• Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR
• Design custom event handlers and Relativity Scripts to improve workflow
• Work closely with production staff to ensure proper allocation of resources based on deadlines and priorities set by the client
• Serve as a liaison between the production staff, and the client during the life cycle of a project
• Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action
• Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are met
• Attend client meetings with sales teams to assist in closing deals.

Essential skills and experience required

• Bachelor’s or JD Degree
• At least 7+ years of eDiscovery project management experience required; vendor preferred
• Working knowledge of operations, including document imaging, printing, coding, and electronic data processing
• Experience with Digital Reef, Relativity LAW PreDiscovery, Concordance or other review database applications is a must
• Knowledge of MS Office applications including MS Access required
• Available to work overtime, including evenings and weekends as needed
• Available by phone or email when out of the office as needed
• Ability to work well under pressure and meet tight deadlines
• Excellent customer service skills
• Must be a high-level problem solver and have high multi-tasking skills
• Demonstrated high level skills in relationship management, influencing, negotiating, consulting, and communicating, both oral and written, on complex issues including effective expectations management in an environment of conflicting priorities.