Lead Product Designer – Customer Experience & Journeys

The Versatile Club

Bengaluru

On-site

INR 1,500,000 - 2,500,000

Full time

14 days+

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Job summary

A dynamic design-focused company in Bengaluru is seeking a Lead Product Designer to enhance customer experience through impactful design. The ideal candidate will have 5-7 years of experience in B2C product design and a strong ability to create engaging digital journeys. Responsibilities include leading design projects, conducting usability tests, and collaborating with cross-functional teams to meet user and business goals. This role offers a contract position with a focus on meaningful design problems.

Qualifications

5–7 years in product design, ideally B2C-focused.
Strong understanding of customer behavior and product-led growth.
Demonstrated ability to translate complexity into intuitive interactions.
A portfolio that reflects both user impact and business context.

Responsibilities

Lead the design of mobile/web experiences that improve usability and drive engagement.
Conduct journey mapping, usability testing, and research-led iteration.
Collaborate with cross-functional partners to align user and business goals.
Balance long-term design vision with fast-moving MVP cycles.
Define scalable design frameworks and reusable patterns.

Skills

user interaction design

cross-functional collaboration

user experience (ux)

web design

mobile design

customer behavior

customer experience

journey mapping

design frameworks

product design

product-led growth

design

usability testing

customer behavior analysis

research-led iteration

b2c

Job description

Lead Product Designer – Customer Experience & Journeys

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Location: Bangalore-Based | Type: Contract

We’re looking for a Lead Product Designer to own the full customer experience across digital journeys—from first interaction through onboarding, retention, and personalization. You’ll play a key role in shaping how users feel, navigate, and connect with the product.

Responsibilities

Lead the design of mobile/web experiences that improve usability and drive engagement.
Conduct journey mapping, usability testing, and research-led iteration.
Collaborate with cross-functional partners to align user and business goals.
Balance long-term design vision with fast-moving MVP cycles.
Define scalable design frameworks and reusable patterns.

What You Bring

5–7 years in product design, ideally B2C-focused.
Strong understanding of customer behavior and product-led growth.
Demonstrated ability to translate complexity into intuitive interactions.
A portfolio that reflects both user impact and business context.

Why Join

Work on meaningful design problems that drive customer satisfaction and growth.
Join a design-first culture where your work influences strategy.
Strong product/design collaboration.

Skills: user interaction design,cross-functional collaboration,user experience (ux),web design,mobile design,customer behavior,customer experience,journey mapping,design frameworks,product design,product-led growth,design,usability testing,customer behavior analysis,research-led iteration,b2c

Seniority level