Lead Optical Engineer

Capgemini; Gurugram District; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

Capgemini Gurgaon/Hyderabad seeks Lead Optical Engineer with 6+ years of experience to oversee optical networks and drive performance. You will monitor DWDM and fiber networks, perform fault isolation, and coordinate with field teams to restore services.

The role requires strong troubleshooting and communication skills, plus knowledge of incident/change management and 24x7 NOC support. You will contribute to maintenance activities and maintain incident records.

Qualifications

• Experience with optical networks and maintenance.
• Ability to coordinate with field teams and vendors.
• Strong communication skills and customer focus.
• Familiarity with 24x7 NOC support and incident handling.

Responsibilities

• Monitor DWDM, Optical Transport, and Fiber network alarms.
• Perform fault isolation, troubleshooting, and restoration activities.
• Execute maintenance activities and change implementations.
• Coordinate with field teams and vendors during outages.
• Handle incidents, service requests, and customer escalations.
• Maintain accurate ticket documentation and operational records.
• Support 24x7 NOC operations and bridge calls during major incidents.

Skills

DWDM basics

NMS/EMS tools

Incident/change mgmt

Troubleshooting

Job description

Lead Optical Engineer

Experience-6+Years

Location-Gurgaon,Hyderabad

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Key Responsibilities

• Monitor and manage DWDM, Optical Transport, and Fiber network alarms.
• Perform fault isolation, troubleshooting, and restoration activities.
• Execute maintenance activities and change implementations.
• Coordinate with field teams and vendors during outages.
• Handle incidents, service requests, and customer escalations.
• Maintain accurate ticket documentation and operational records.
• Support 24x7 NOC operations and bridge calls during major incidents.

Mandatory Technical Skills

• Optical networking fundamentals (DWDM, ROADM, OTN)-any one is fine
• NMS/EMS monitoring tools.
• Incident and change management processes.
• Strong troubleshooting and communication skills.

Job Description - Grade Specific

Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.