Lead - Operations

Outline India; India; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Impactful work in social change

Opportunities for professional growth

Job summary

A leading operations company in India is seeking a Lead – Operations to manage and ensure seamless data collection for their projects. This role involves overseeing both a digital panel and field teams, making it essential for candidates to have 4+ years of experience in operations or fieldwork management, particularly in rural settings. The ideal applicant will have strong Excel skills and use technology effectively to monitor processes and engage stakeholders. Join a team at the intersection of tech and social impact.

Qualifications

• 4+ years in Operations, Fieldwork Management, or Program Implementation.
• Experience managing operations in Rural India or the Development Sector preferred.
• Comfortable using software tools to manage large databases.
• Calm under pressure and able to adapt to last-minute changes in field plans (crisis management).

Responsibilities

• Manage the 'Flash Pulse' digital panel and ensure engagement.
• Oversee recruitment, training, and deployment of field teams.
• Ensure data integrity and enforce strict ethical protocols.

Skills

Operations management

Fieldwork management

Crisis management

Excel proficiency

Tech-savvy

Crisis management

Data management

Tools

Data management software

Job description

4+ years of experience in operations & fieldwork management

Job Title: Lead – Operations (Field & Panel)

Job Description:

The Mission: You own the "People Infrastructure" of Outline India. Your job is to ensure that data collection happens smoothly, ethically, and on time. You will manage two distinct engines: our permanent digital panel (for our subscription product, "Flash Pulse") and our deployed field teams (for custom projects, "Data on Demand").

What You Will Do

Manage the "Flash Pulse" Panel (Digital Ops)

• Maintain and grow our network of rural respondents.
• Engagement: Keep the panel active. Manage incentive structures (payments/rewards) to ensure respondents are interested and ready to answer surveys instantly.
• Process: Ensure the pipeline from "sending survey" to "receiving data" runs without friction.

Mobilize "Data on Demand" (Field Ops)

• Logistics: When we have a custom project, you oversee the recruitment, training, and deployment of field teams.
• Planning: You handle route planning, travel logistics, and accommodation to ensure teams reach the right villages efficiently.
• Budgeting: Manage the operational cash flow and field expenses on the ground.

The Gatekeeper of Quality

• Whether it’s a phone survey or a village visit, you ensure the people are real and the data is honest.
• Enforce strict ethical protocols and conduct back-checks to maintain 100% data integrity.

Your Background & Experience (Must Haves)

• Years of Experience: 4+ years in Operations, Fieldwork Management, or Program Implementation.
• Sector Expertise: Experience managing operations in Rural India or the Development Sector is highly preferred. You need to understand the reality of the ground.
• Tech-Savvy: You are comfortable using software tools to manage large databases of people. You are not just a "clipboard" manager; you use tech to scale.
• Excel Skills: You are proficient in Excel. You can track budgets, response rates, and timelines without getting lost in the numbers.
• Crisis Management: You are calm under pressure. You don't panic when a field plan changes at the last minute (because it always does).

This role is for you if...

• You have done the hard work in the field and now want to build the systems that make fieldwork better.
• You are organized and love creating processes that help teams move faster.
• You want to work in a role that combines human management with technology.

Why Join Us?

• Work at the intersection of Tech, Data, and Social Impact.
• Build the operational backbone for a brand new product ("Flash Pulse") from Day 1.