Lead NoC

Mindsprint Pte. Ltd.; Chennai; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Zenith in Chennai is seeking a seasoned NOC Lead to own 24x7 monitoring and incident management across networks, servers, storage, virtualization, cloud, and security platforms. You will drive SLA compliance and service reliability through proactive monitoring and change governance.

You will mentor a small NOC team (5–15 engineers), coordinate cross‑functional response during SEV events, and push for continuous improvement with runbooks, automation, and post‑incident reviews.

Qualifications

• 8-12 years of experience in NOC/IT operations.
• Strong incident management and problem-solving skills.
• Familiarity with ITIL processes and change management.

Responsibilities

• Own 24x7 monitoring of WAN/LAN, servers, storage, cloud, and security.
• Tune monitoring tools for accurate alerting and noise reduction.
• Lead L2/L3 incident response and major incident management during SEV events.

Skills

Incident management

SLA alignment

Team leadership

Stakeholder communication

Monitoring & alerting

Tools

SolarWinds

Zabbix

PRTG

Nagios

Dynatrace

AppDynamics

SCOM

Splunk/ELK

ServiceNow

Jira

Job description

Zenith, 08th & 12th Floor, Chennai, Tamil Nadu, India

8 - 12 Years

Permanent Full Time

Job Description

About the Role

You’ll lead NOC operations ensuring high availability of enterprise infrastructure—network, servers, storage, virtualization, cloud, and security platforms. You will oversee incident response, major incident management (MIM), proactive monitoring, change governance, and continuous improvement of monitoring/alerting processes with a strong focus on SLA compliance and service reliability .

Key Responsibilities

Operations & Monitoring

• Own 24×7 monitoring of infrastructure components: WAN/LAN, firewalls, load balancers, VPN, proxies, servers (Windows/Linux), virtualization (VMware/Hyper-V), storage (SAN/NAS), cloud (AWS/Azure/GCP), and backup systems.
• Maintain and tune monitoring tools (e.g., SolarWinds, Zabbix, PRTG, Nagios, Dynatrace, AppDynamics, SCOM, Splunk/ELK) for accurate alerting and noise reduction.
• Implement and optimize observability (metrics, logs, traces) and health dashboards.

Incident & Problem Management

• Lead L2/L3 incident response , triage, RCA, and restoration; coordinate across Network, Server, DB, Security, and Application teams.
• Act as Major Incident Manager during SEV1/SEV2 events, managing bridge calls, stakeholder communication, and war‑room resolution.
• Drive Problem Management : document RCAs, implement corrective/preventive actions (CAPA), and track trend analytics to reduce recurrence.

Change, Release & Compliance

• Review/approve change requests (CAB participation), ensure robust pre/post validations, rollback plans, and impact assessments.
• Ensure compliance with ITIL processes , internal controls, audit requirements, and security baselines (patching, backups, DR drills).

SRE & Automation (Nice-to-Have / Preferred)

• Enhance reliability through runbooks , self-healing scripts , and automation (Python/PowerShell/Bash/Ansible).
• Contribute to error budgets, SLIs/SLOs, and post-incident reviews .

Stakeholder Management & Reporting

• Provide real-time status updates to business/leadership during incidents; maintain a consistent communication cadence.
• Publish daily/weekly/monthly operations reports : availability, MTTR/MTTA, incident trends, change success rate, capacity/utilization, and SLA adherence.
• Mentor and lead a small NOC team (5–15 engineers), oversee training, shift planning, and performance.

Required Skills & Experience

Technical

• Networking: TCP/IP, BGP/OSPF, MPLS, SD-WAN, switching/routing, VPN, DNS/DHCP, QoS.
• Systems: Windows/Linux administration, AD/Group Policy, patching, backup/restore, job schedulers.
• Cloud: AWS/Azure/GCP fundamentals (VPC/VNet, security groups/NSGs, load balancing, monitoring).
• Scripting/Automation: PowerShell, Bash, Python; knowledge of Ansible/Terraform (bonus).
• ITSM Tools: ServiceNow/Jira/Remedy for Incident/Change/Problem/CMDB