Lead IT

Erulearning Solutions; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Erulearning Solutions seeks a Lead IT Manager to guide the university's IT operations, infrastructure, cybersecurity, and digital initiatives. You will lead the IT team, manage vendors, and align services with institutional priorities and sector best practices.

Based in Bengaluru, this full-time role requires strong leadership and extensive IT experience across networks, cloud environments, LMS/SIS/ERP platforms, and project management to support staff and students.

Qualifications

• Bachelor's degree in IT, CS, IS, or related field is required.
• Postgraduate qualification or industry certification in ITIL, CISSP, CCNA, or Microsoft/AWS is highly desirable.
• 5+ years experience in IT operations, systems administration, or technology management.
• Experience managing teams in a university or complex organisational environment preferred.
• Strong knowledge of networks, infrastructure, cybersecurity, and end-user support.
• Experience delivering IT projects and managing vendors.
• Leadership, stakeholder engagement, and ability to work across multiple priorities.

Responsibilities

• Oversee daily campus IT systems, networks, servers, and telecoms.
• Ensure high availability, performance, and security of infrastructure and cloud environments.
• Implement backup, disaster recovery, and business continuity plans.
• Monitor system performance, resolve incidents, and lead improvement initiatives.
• Manage helpdesk and user support to ensure timely, high-quality assistance for staff and students.
• Develop and enforce service-level standards and KPIs.
• Provide support for classrooms, labs, AV systems, and teaching technologies.
• Coordinate security training and awareness programs for staff and students.
• Oversee cybersecurity strategies, threat monitoring, and risk mitigation.
• Ensure compliance with policies, privacy regulations, and data protection standards.
• Oversee core systems like LMS, SIS, ERP, email, identity management, and collaboration tools.
• Lead IT projects, system upgrades, and digital initiatives.
• Develop project plans, manage timelines, and communicate with stakeholders.

Skills

Leadership

Team management

Stakeholder engagement

Communication skills

Problem solving

Analytical skills

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field

Postgraduate qualification or industry certification (ITIL, CISSP, CCNA, Microsoft/AWS)

Job description

Position Description

Position Title: Lead IT

Reports To: Chief Business Officer

Employment Type: Full-time Position

Summary

The IT Manager is responsible for overseeing the planning, delivery, and management of the University's IT operations and services. The role ensures reliable technology infrastructure, effective support services, strong cybersecurity practices, and the successful implementation of digital initiatives that enhance teaching, learning, research, and administrative functions. The IT Manager provides leadership to the IT team, manages vendor relationships, supports digital transformation, and ensures that all IT services align with institutional priorities and sector best practices.

Accountabilities

• Oversee the daily operation of campus IT systems, networks, servers, and telecommunications.
• Ensure high availability, performance, and security of infrastructure and cloud-based environments.
• Implement and maintain backup, disaster recovery, and business continuity plans.
• Monitor system performance, resolve incidents, and lead improvement initiatives.
• Manage helpdesk and user support services to ensure timely, high-quality assistance for staff and students.
• Develop and enforce service-level standards and performance indicators.
• Ensure effective support for classrooms, labs, AV systems, and teaching technologies.
• Implement user-facing IT communications on outages, upgrades, and new services.
• Oversee cybersecurity strategies, threat monitoring, and risk mitigation activities.
• Ensure compliance with University policies, privacy regulations, and data-protection standards.
• Coordinate security training and awareness programs for staff and students.
• Respond to cybersecurity incidents and coordinate remediation.
• Oversee administration of core systems such as LMS, SIS/Student Information Systems, ERP platforms, email, identity management, and collaboration tools.
• Ensure system integrations, updates, and configurations are eAectively managed.
• Work with vendors and internal stakeholders to troubleshoot and enhance system functionality.
• Lead or support IT projects, including system upgrades, new technology rollouts, and digital innovation initiatives.
• Develop project plans, manage timelines, and ensure effective communication with stakeholders.
• Evaluate emerging technologies and make recommendations aligned with University strategy.
• Manage relationships with technology vendors, service providers, and contractors.
• Oversee procurement of hardware, software, and IT services following institutional policies.
• Evaluate vendor performance and negotiate renewals or service improvements.
• Develop and manage the IT department budget, including assets, licensing, and operational costs
• Ensure cost effective solutions and lifecycle management of IT equipment.
• Oversee inventory, asset tracking, and procurement workflows
• Lead, supervise, and mentor IT staff, including support technicians, systems administrators, and network engineers.
• Foster a culture of collaboration, service excellence, and continuous improvement.
• Manage staffing, workload distribution, performance reviews, and training initiatives.

Skill & Experience

• Bachelors degree in Information Technology, Computer Science, Information Systems, or related field (required)
• Postgraduate qualification or industry certification (e.g., ITIL, CISSP, CCNA, Microsoft/AWS certifications) is highly desirable.
• 5+ years experience in IT operations, systems administration, or technology management.
• Experience managing teams in a complex organisational or University environment (preferred).
• Demonstrated experience with networks, infrastructure, cybersecurity, and end-user support.
• Experience implementing IT projects and managing vendors.
• Strong technical expertise with networks, servers, cloud environments, and enterprise systems.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication and customer-service orientation.
• Knowledge of information security principles and regulatory compliance.
• Demonstrated leadership, team building, and stakeholder-engagement skills.
• Ability to manage multiple priorities and operate in fast-paced environments.
• Commitment to continuous improvement, innovation, and service excellence.

Key relationships

• Chief Business Officer – for strategic direction, performance oversight and reporting.
• Academic Staff – for advice and consultation.
• Professional Staff – including student services, admissions, and learning support for student experience and academic administration.
• Industry and External Partners – for collaborative projects, guest lectures, and student engagement.
• Regulatory Bodies – including UGC and accreditation agencies for compliance and quality assurance.

For any queries related to your application, email at [e-mail].