Lead IT

Axis Communications; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Axis Communications in Bengaluru is seeking a seasoned Salesforce Business Analysis professional to lead requirements across Sales Cloud and Marketing Cloud initiatives. You will bridge business needs with Salesforce capabilities, facilitate workshops, and mentor junior analysts.

The role focuses on BRD/User Story development, process mapping, and delivering clear acceptance criteria while aligning with campaign management and analytics requirements.

Qualifications

• 5-6 years of experience in Salesforce business analysis roles.
• Educational qualifications: B.Tech, BCA, MCA or MBA as stated.
• Experience with Sales Cloud, Marketing Cloud, lead and opportunity management.
• Ability to gather requirements, write BRDs, user stories and use cases.
• UAT management, process mapping and gap analysis experience.
• Strong stakeholder management and workshop facilitation skills.

Responsibilities

• Lead business analysis across Salesforce Sales Cloud and Marketing Cloud projects.
• Act as primary liaison between business stakeholders, project teams and technology partners.
• Facilitate workshops, requirements gathering sessions and solution discussions.
• Drive alignment between business objectives and Salesforce capabilities.
• Mentor junior Business Analysts and manage stakeholder expectations.
• Define acceptance criteria and business success metrics.
• Collaborate with Salesforce admins, developers and architects on solution design.
• Create process maps, data models and business process documentation.
• Define dashboards, reports and analytics requirements.

Skills

Stakeholder management

Business analysis

Requirement elicitation

UAT management

Process mapping

Education

B.Tech / BCA / MCA / MBA

Tools

Salesforce Sales Cloud

Salesforce Marketing Cloud

CRM Analytics

Job description

Roles and Responsibility

• Leadership & Stakeholder Management
• Lead business analysis activities across Salesforce Sales Cloud and Marketing Cloud projects.
• Act as the primary point of contact between business stakeholders, project teams, and technology partners.
• Facilitate workshops, requirement gathering sessions, and solution discussions.
• Drive alignment between business objectives and Salesforce capabilities.
• Mentor and guide junior Business Analysts.
• Manage stakeholder expectations and project communication.

Business Analysis & Requirement Management

• Gather, analyze, document, and validate business requirements.
• Prepare BRDs, User Stories, Use Cases, Process Flows and Functional Specifications.
• Conduct current-state and future-state process assessments.
• Perform gap analysis and recommend process improvements.
• Define acceptance criteria and business success metrics.

Solution Design & Documentation

• Collaborate with Salesforce administrators, developers, and architects to design effective solutions.
• Create process maps, workflow diagrams, data models, and business process documentation.
• Define acceptance criteria and functional requirements.
• Support solution reviews to ensure alignment with business objectives.

Salesforce Sales Cloud

• Understand and optimize Lead-to-Opportunity and Opportunity-to-Order processes.
• Support and enhance sales processes, lead management, account management, and opportunity management.
• Assist in sales forecasting and pipeline management initiatives.
• Drive sales automation and process optimization.
• Define business requirements for dashboards, reports, and analytics.

Salesforce Marketing Cloud

• Gather requirements for customer journeys, campaign management, segmentation, and personalization.
• Collaborate with marketing teams to support campaign execution and automation.
• Support email marketing, customer engagement, and digital marketing programs.
• Define campaign tracking, measurement, and reporting requirements.
• Assist in customer journey mapping and marketing effectiveness initiatives.

Requirement 5-6 Yrs of exp into salesforce B.Tech, BCA, MCA, MBA as educational qualification

• Salesforce Sales Cloud
• Salesforce Marketing Cloud
• Lead & Opportunity Management
• Campaign Management
• Customer Journey Mapping
• Salesforce Reports & Dashboards
• CRM Analytics
• Requirement Elicitation
• BRD Development
• User Story Writing
• Process Mapping
• Gap Analysis
• UAT Management
• Stakeholder Management

Aliaxis’ Purpose

Aliaxis has embarked on a positive journey with its "Growth with Purpose" strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. By 2025, we will be focusing on the areas where we can create the biggest impact: on carbon reduction in our plants and on increasing the share of recycled content in our products.

In conjunction, we will continue to develop more and better water solutions for society as a whole. We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for:

• We Dare to challenge the status quo, to innovate and to learn fast,
• We Care for the environment, our customers and each other,
• We Deliver by taking accountability for our decisions and actions.

At Aliaxis, we design sustainable, easy to install, and innovative solutions to address the world’s water challenges and accelerate the transition to clean energy. Thanks to our 15,000+ employees in over 40 countries, our pipes and fitting systems meet our customers’ most demanding needs for the building, infrastructure, industrial and agriculture sectors.

Read more about us www.aliaxis.com.