Lead I - Salesforce Business Analyst

UST; Ernakulam; On-site; INR 900,000 - 1,300,000; Full time

Job summary

UST is seeking a Salesforce Business Analyst to drive requirements for large-scale Salesforce transformations across multiple locations in India. The role emphasizes business analysis, stakeholder collaboration, and documentation of BRDs/FRDs and user stories.

The candidate should have 5+ years as a Salesforce BA, with experience as a Scrum Master or Agile facilitator preferred, and a strong understanding of Salesforce platforms and delivery processes.

Qualifications

• Minimum 5+ years as Salesforce Business Analyst
• Experience working as Scrum Master / Agile Facilitator preferred
• Exposure to large-scale Salesforce transformation programs

Responsibilities

• Gather, analyze, and document business requirements.
• Translate business needs into functional requirements and user stories.
• Prepare BRDs, FRDs, process flows, and RTMs.
• Conduct impact assessments for enhancements and change requests.

Skills

Salesforce Business Analysis

Requirement Gathering

Business Process Analysis

User Story Creation

Acceptance Criteria Definition

Stakeholder Management

Process Mapping

Workshop Facilitation

Executive Stakeholder Management

Tools

JIRA

Confluence

Azure DevOps

Microsoft Office Suite

Visio

Lucidchart

Job description

Hiring Location: Kochi/Trivandum/Gurgoan/Noida / Bengaluru / Chennai / Pune

• Minimum 5+ years as Salesforce Business Analyst
• Experience working as Scrum Master / Agile Facilitator preferred
• Exposure to large-scale Salesforce transformation programs

Role Description

Salesforce Business Analyst

Hiring Location: Kochi/Trivandum/Gurgoan/Noida / Bengaluru / Chennai / Pune

Experience Range: 10 to 15yrs

• Minimum 5+ years as Salesforce Business Analyst
• Experience working as Scrum Master / Agile Facilitator preferred
• Exposure to large-scale Salesforce transformation programs

Must-Have Skills

Salesforce Business Analysis

• Requirement Gathering & Elicitation
• Business Process Analysis
• BRD / FRD Preparation
• User Story Creation
• Acceptance Criteria Definition
• Requirement Traceability Matrix (RTM)
• Gap Analysis & Impact Analysis
• Stakeholder Management
• Process Mapping & Workflow Documentation

Salesforce Platform Knowledge

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Data Model
• Objects, Fields & Relationships
• Profiles, Roles & Security Model
• Validation Rules
• Workflow Rules & Salesforce Flows
• Reports & Dashboards
• Case Management
• Lead-to-Opportunity Process
• Opportunity Management

Agile / Scrum

• Scrum Ceremonies Facilitation
• Sprint Planning
• Daily Standups
• Backlog Grooming
• Sprint Reviews
• Retrospectives
• Definition of Ready (DoR)
• Definition of Done (DoD)
• Backlog Prioritization
• Release Planning

Tools

• JIRA
• Confluence
• Azure DevOps (optional alternate)
• Microsoft Office Suite
• Visio / Lucidchart for process documentation

Communication & Stakeholder Skills

• Executive Stakeholder Management
• Workshop Facilitation
• Requirement Workshops
• Cross-functional Collaboration
• Risk & Dependency Management
• Strong Verbal & Written Communication

Good-to-Have Skills

Salesforce Ecosystem

• Salesforce CPQ
• Experience Cloud
• Marketing Cloud
• Revenue Cloud
• Salesforce Certifications (Admin / Business Analyst / Sales Cloud Consultant)

Delivery & Testing

• UAT Planning & Coordination
• Test Case Creation
• Defect Management
• Release Readiness Activities
• Post-production Validation

Scrum Master Exposure

• Scrum Master Certification (CSM, PSM)
• Agile Coaching
• Team Velocity Tracking
• Agile Metrics Reporting

Integration Knowledge

• Salesforce Integrations
• REST APIs
• Middleware Platforms
• Data Migration Projects

Domain Expertise

• CRM Transformation Programs
• Sales Operations
• Customer Service Operations
• Enterprise Digital Transformation Initiatives

Key Responsibilities

Business Analysis

• Gather, analyze, and document business requirements.
• Translate business needs into functional requirements and user stories.
• Prepare BRDs, FRDs, process flows, and RTMs.
• Conduct impact assessments for enhancements and change requests.

Salesforce Delivery Support

• Collaborate with Salesforce Developers, Admins, and Architects.
• Provide functional guidance on Salesforce capabilities.
• Support UAT planning, execution, and business validation.
• Assist in release readiness and post-deployment activities.

Agile Delivery

• Participate in Agile ceremonies.
• Work closely with Product Owners on backlog prioritization.
• Ensure user stories meet Definition of Ready (DoR).
• Facilitate communication between business and technical teams.

Stakeholder Management

• Conduct workshops and requirement review sessions.
• Manage stakeholder expectations.
• Communicate project status, risks, dependencies, and decisions.

Preferred Certifications

• Salesforce Certified Business Analyst
• Salesforce Administrator
• Salesforce Sales Cloud Consultant
• Certified Scrum Master (CSM)
• Professional Scrum Master (PSM)