Lead HR Operations

Priyagold Biscuits; Sector 10; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Priyagold Biscuits in India is seeking a Lead HR Operations to own the selection, implementation and adoption of HR technology for its FMCG business across corporate, plant and sales locations. The role manages HRIS, payroll, recruitment, performance and talent platforms, turning HR processes into automated, data-driven systems.

With 8–12 years in HR and at least 4 years in HR operations or HR tech implementation, you will drive change management, analytics and stakeholder engagement while

Qualifications

• 8–12 years in HR with at least 4 years in HR Operations or HR tech implementations.
• FMCG/consumer industry exposure; plant, depot and field workforce preferred.
• Hands-on in implementing major HRIS end-to-end.
• Experience designing KRAs/KPIs and configuring performance systems; knowledge of 9-box model.
• Strong payroll, statutory compliance and labour-law knowledge.
• PM/Agile certification is a plus.
• Translate business needs into functional requirements for IT/vendors.
• Proficient in Excel and HR analytics tools.

Responsibilities

• Define the HR technology roadmap and digital HR strategy aligned with priorities.
• Lead end-to-end HRIS implementations (core HR, payroll, attendance, onboarding, recruitment, performance, learning, talent and succession).
• Configure the performance module for KRAs/KPIs, weightages, scoring and 9-box workflow.
• Run vendor selection, RFPs, negotiations and partner management.
• Own data migration, integrations and data integrity.
• Redesign and automate HR processes before and during system build.
• Drive testing, UAT, go-live readiness, hypercare and stabilization.
• Drive employee and manager self-service adoption, including mobile access.
• Ensure data security, access control, privacy and compliance.
• Build HR dashboards, MIS and analytics for headcount, attrition, cost and productivity.
• Lead change management, communication and training.
• Mentor the HR Operations and HRIS team and build capability.

Skills

HRIS implementation

FMCG experience

HR analytics

Excel

Power BI

Vendor management

Change management

Stakeholder management

Payroll knowledge

KRA/KPI design

Education

MBA/PGDM in HR

Tools

SuccessFactors

Workday

Darwinbox

Oracle HCM

Keka

Job description

Lead HR Operations

Role Overview

We are looking for a Lead HR Operations to drive the selection, implementation and adoption of HR technology for our FMCG business. The role owns HRIS, payroll, recruitment, performance and talent platforms across corporate, plant and sales locations, and turns HR processes into reliable, automated and data-driven systems.

Key Responsibilities

• Define the HR technology roadmap and digital HR strategy aligned with business and HR priorities.
• Lead end-to-end implementation of HRIS and related modules (core HR, payroll, attendance and leave, onboarding, recruitment, performance, learning, talent and succession).
• Configure the performance module for the KRA/KPI framework, goal cascade, weightages and scoring, and the 9-box talent review and calibration workflow.
• Run vendor selection, RFP, commercial negotiation and implementation partner management.
• Own data migration, integrations (payroll, finance, biometric and attendance, ERP, job portals) and data integrity.
• Redesign and automate HR processes (hire-to-retire, payroll inputs, onboarding, separation) before and during system build.
• Drive testing, user acceptance, go-live readiness, hypercare and post go-live stabilisation.
• Drive employee and manager self-service adoption, including mobile access for plant and field sales workforces.
• Ensure data security, access control, privacy and statutory compliance (PF, ESI, gratuity, labour codes) within systems.
• Build HR dashboards, MIS and analytics for headcount, attrition, cost and productivity.
• Lead change management, communication and training so users adopt the new systems.
• Mentor the HR Operations and HRIS team and build technology capability in HR.

Candidate Profile

• 8-12 years of experience in HR, with at least 4 years in HR Operations, HRIS or HR technology implementation.
• Must have FMCG, Food or Consumer industry experience; exposure to plant, depot and field sales workforces is a strong plus.
• Hands-on experience implementing at least one major HRIS (such as SuccessFactors, Workday, Darwinbox, Oracle or Keka) end to end.
• Exposure to designing KRAs and KPIs and configuring them in a performance system; working knowledge of the 9-box model.
• Strong understanding of payroll, statutory compliance and labour laws.
• Project management skills; PMP, Prince2 or Agile certification is a plus.
• Ability to translate business needs into functional requirements and work with IT and vendors.
• Data-driven approach, with advanced Excel and HR analytics or dashboard tools (Power BI or similar).
• Strong stakeholder management, vendor negotiation and change management skills.
• MBA or PGDM in HR or equivalent qualification preferred.

Roles and Responsibilities

• Collaborate with HRBPs, Finance, IT and business heads to capture requirements and prioritise technology initiatives.
• Prepare business cases, project charters, plans and budgets, and secure sponsor approvals.
• Run project governance: weekly status tracking, risk and issue logs, and monthly steering committee reviews.
• Document current and future-state processes, and sign off functional design with process owners.
• Manage implementation partners and vendors against scope, timelines, quality and cost, with defined SLAs.
• Track benefits such as cycle-time reduction, error rates, cost savings and user adoption, and report them to leadership.
• Benchmark market trends, competitor practices and emerging HR technology such as automation, analytics and AI-enabled tools.
• Hand over to the run team with SOPs, training material and a support model.