Lead Follow-Up Executive - US Dental Process

Tusk Support Partners; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Tusk Support Partners is hiring a Lead Follow-Up Executive to handle inbound leads for a US-based dental clinic. You will contact leads via calls, texts, and emails within minutes, qualify them, and book appointments from our Bengaluru office.

Role emphasizes speed and follow-through, with a night shift schedule five days a week and training on our dashboard, VoIP tool, and logging process. A sales mindset and patient communication are essential.

Qualifications

• Fluent English with neutral accent.
• Night shift availability, 5 days a week, from the office in Manyata Tech Park, Bangalore.
• Willingness to learn dashboard, VoIP tool, and logging process.

Responsibilities

• Call, text, and email new leads within minutes of arrival.
• Monitor dashboard for missed calls and follow up after hours.
• Qualify leads and coordinate with front desk to schedule appointments.
• Run structured follow‑up sequences for non-responders to avoid dropped leads.
• Log every interaction, outcome, and lead source in the dashboard.
• Coordinate with front-office via email/chat for scheduling, rebooking, no-shows.
• Flag lead-quality or ad-source issues to marketing.
• Hit weekly targets for response time, contact rate, and qualified leads.

Skills

Fluent English

Sales mindset

Communication

Time management

Tools

Dashboard software

VoIP tool

Lead tracking dashboard

Job description

About the Role

We are hiring a Lead Follow-Up Executive to work exclusively on inbound leads for a US-based dental clinic. Leads come in through the clinic's website, Meta (Facebook/Instagram) ads, and other social channels. Your job is to reach out fast, qualify the lead, and get them booked for an appointment. This is a revenue-facing role: every lead you convert is a new patient for the clinic, so speed and follow-through matter more than script-reading.

Key Responsibilities

• Call, text, and email new leads from the website and Meta Business Suite within minutes of arrival.
• Monitor the dashboard for missed calls on marketing tracking numbers (website, Meta, Google Ads) and call back patients the front desk hasn't reached, particularly after-hours.
• Qualify leads and coordinate with the front desk to schedule appointments.
• Run structured follow-up sequences for leads who do not answer or book on the first attempt to ensure no lead is dropped.
• Log every interaction, outcome, and lead source correctly in the dashboard for accurate reporting.
• Coordinate with the clinic's front-office team via email/chat regarding scheduling, rebooking, and no-shows.
• Flag lead-quality or ad-source issues back to the marketing team.
• Hit weekly targets for response time, contact rate, and qualified leads.

Requirements

• Fluent, confident spoken English with a neutral, easy-to-understand accent (this is the most critical requirement).
• Comfortable working the night shift, 5 days a week, from our office in Manyata Tech Park, Bangalore.
• Willingness to learn our dashboard, VoIP calling tool, and logging process (full training provided).
• Sales mindset: persistent but professional, and comfortable handling objections or rebooking no-shows.

Nice to Have

• Prior experience in a US voice process, telecalling, or inside sales role.
• Experience in healthcare, dental, or medical appointment-setting processes.
• Familiarity with Meta Business Suite or monitoring lead ads.