Lead F&B

Adani Airport Holdings Ltd; Jaipur; On-site; INR 450,000 - 600,000; Full time

Job summary

Adani Airports Holding Ltd is seeking an Executive - F&B to oversee all Food & Beverage outlets within the airport lounge, ensuring exceptional guest experience and adherence to food safety standards.

You will manage daily lounge operations, handle inventory, EPOS transactions, and campaign activations, while maintaining a clean, upscale ambience and accurate reporting of KPIs.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Diploma in Food & Beverage Operations/certifications in F&B safety (Preferred).
• 3-5 years of hands on experience in floor operations with renowned names.

Responsibilities

• Ensure smooth operation of all Food & Beverage outlets and high levels of customer satisfaction.
• Manage lounge operations including menu preparation and hygiene adherence.
• Maintain cleanliness and orderliness in dining areas.
• Ensure transactions are recorded through the Adani EPOS system.
• Organize and evaluate F&B campaigns to boost sales.
• Monitor KPIs like guest satisfaction and revenue per guest.

Skills

Customer service

Food Safety

Inventory management

Team coordination

Education

Bachelor's degree in Hospitality Management, Business Administration, or a related field

Diploma in Food & Beverage Operations/certifications in F&B safety (Preferred)

Tools

EPOS System

Job description

Key Stakeholders - External

Concessionaires

About Business

Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.

JOB DESCRIPTION

Job Purpose:

Executive - F&B is responsible for ensuring exceptional customer service across all Food & Beverage outlets within the airport. This role involves overseeing daily operations, maintaining strict food safety, hygiene standards, managing inventory, ensuring accurate transaction recording through the EPOS system. It also includes lounge operations like menu preparation and hygiene adherence, maintaining a clean and upscale ambiance, and ensuring impeccable food and beverage presentation.

Responsibilities

Customer Experience Management:

• Ensure the smooth and efficient operation of all Food & Beverage outlets, driving high levels of customer satisfaction and seamless service delivery.
• Effectively manage client grievances through a structured and empathetic approach to ensure timely resolution and client satisfaction.
• Provide excellent customer service by ensuring a welcoming environment by maintaining cleanliness and orderliness in the dining areas.

F&B Outlet Operations

• Assist in daily operations of F&B outlets, ensuring smooth service flow and compliance with brand standards.
• Ensure the smooth and efficient operation of all Food & Beverage outlets, driving high levels of customer satisfaction and seamless service delivery.
• Stay updated and maintain a thorough understanding of the lounge's F&B offerings, including menus, beverages, and special dietary requirements, to effectively answer guest inquiries.
• Continuously assess and improve operational processes, from check-in to service delivery, to enhance efficiency, reduce wait times, and improve guest satisfaction.
• Manage lounge capacity effectively during peak and off-peak hours, ensuring optimal use of space and resources while maintaining high service levels.

Ensure Food Safety And Hygiene

• Ensure implementation and maintenance of strict food safety and hygiene protocols to safeguard food quality and prevent contamination.
• Conduct regular kitchen audits to ensure compliance with health, safety, and operational standards across all F&B outlets.

Regulatory And EPOS Compliance

• Ensure that all transactions are accurately recorded, with every bill being punched through the Adani EPOS system.
• Ensure that all F&B concessionaires strictly follow their respective Standard Operating Procedures (SOPs) to maintain consistency and quality.

Campaign Management

• Support in organizing, direct, and evaluate Food & Beverage-related campaigns to enhance customer engagement and boost sales.
• Oversee and ensure the smooth implementation of all promotional activities and activations at all F&B outlets, maximizing their impact on customer experience and sales.

Performance Reporting

• Monitor and report on key performance indicators (KPIs), such as guest satisfaction scores, revenue per guest, and operational costs, using data to drive continuous improvement.
• Help use the data to find ways to make the lounge experience better and more efficient.

Key Stakeholders - Internal

• Lead - F&B
• Airport Operations Team
• F&B Outlet Managers
• F&B Team Members
• Human Resources Department
• Finance Department
• Security Team
• Senior Airport Management
• Legal Department
• Retail Department

Key Stakeholders - External

• Concessionaires
• Food & Beverage Suppliers
• Regulatory Bodies (FSSAI, etc.)
• Logistics & Distribution Companies
• Travel Agencies & Hospitality Groups
• Customers
• Business Partners
• Project Managers of Vendors

Qualifications

• Education Qualification:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Diploma in Food & Beverage Operations/certifications in F&B safety (Preferred)

Work Experience

• 3-5 years of hands on experience in floor operations with renowned names