Lead Experience Designer

IN1 Finastra Software Solutions (India) Private Limited; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Flexible Vacation Policy

Hybrid working arrangements

Health & disability insurance

Job summary

Finastra is seeking a Lead Experience Designer to shape banking experiences across the Universal Banking portfolio. You will influence experience direction, ensure usability and contribute to AI-enabled and composable banking platforms, impacting multiple banking domains globally.

The role sits at the intersection of customer experience, product strategy and technology, requiring leadership across discovery to delivery and a strong emphasis on user-centered design within enterprise software

Qualifications

• Significant experience in UX, product design or experience design roles within enterprise software environments.
• Experience designing complex, workflow-driven applications.
• Strong expertise across interaction design, information architecture and user-centered design methodologies.
• Experience working within agile product development organizations.
• Ability to communicate and present design concepts to diverse stakeholder groups.

Responsibilities

• Lead end-to-end experience design activities from discovery through delivery.
• Create user journeys, workflows, wireframes, prototypes and high-fidelity designs.
• Establish and promote best practices in interaction design, usability, accessibility and information architecture.
• Contribute to and evolve shared design systems and experience standards.
• Partner Across Functions: Work with Product Managers, Architects, Engineers and Business Analysts to define and deliver high-quality solutions.

Skills

UX design

Product design

Experience design

Interaction design

Information architecture

Agile product development

Facilitation

Collaboration

Job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. Disclaimer: Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success.

About the Role

Finastra is looking for an experienced Lead Experience Designer to help shape the future of banking experiences across our Universal Banking portfolio. This role sits at the intersection of customer experience, product strategy, domain expertise and modern technology. Working closely with Product Management, Engineering and Architecture teams, you will transform complex banking workflows into intuitive, effective and engaging experiences for banks and their customers. You will be responsible for influencing the experience direction across multiple banking domains, helping to establish consistency, usability and design excellence while supporting the evolution towards AI-enabled and composable banking platforms. This is an opportunity to work on some of the most complex and impactful challenges in financial services, covering lending, payments, deposits, cash management, liquidity, commercial banking, corporate banking and future platform capabilities.

Why This Role Matters

Banking is becoming increasingly digital, intelligent and interconnected. As a Lead Experience Designer, you will help shape how banks interact with technology across some of their most important business processes. Your work will influence not only individual products, but the coherence and usability of experiences across an entire banking platform, helping customers navigate complexity with confidence while enabling Finastra's vision for the future of banking.

What will you Contribute

Shape Experience Strategy

• Define and evolve experience principles across the Universal Banking portfolio.
• Partner with Product Management to influence product strategy and roadmap decisions through a user-centered lens.
• Contribute to long-term experience vision and ensure consistency across domains and products.
• Advocate for customer and user outcomes throughout the product lifecycle.
• Simplify Complex Banking Journeys Translate sophisticated banking workflows into intuitive user experiences.
• Design solutions for complex operational, decisioning and servicing journeys.
• Identify opportunities to reduce friction, improve efficiency and increase user confidence.
• Balance user needs, commercial requirements and technical constraints.

Simplify Complex Banking Journeys

• Translate sophisticated banking workflows into intuitive user experiences.
• Design solutions for complex operational, decisioning and servicing journeys.
• Identify opportunities to reduce friction, improve efficiency and increase user confidence.
• Balance user needs, commercial requirements and technical constraints.

Drive Design Excellence

• Lead end-to-end experience design activities from discovery through delivery.
• Create user journeys, workflows, wireframes, prototypes and high-fidelity designs.
• Establish and promote best practices in interaction design, usability, accessibility and information architecture.
• Contribute to and evolve shared design systems and experience standards.

Partner Across Functions

• Work closely with Product Managers, Architects, Engineers and Business Analysts to define and deliver high-quality solutions.
• Provide design leadership across multiple initiatives and product areas.
• Facilitate workshops and collaborative design sessions with internal and external stakeholders.
• Build strong relationships across global teams and influence without direct authority.

Design for the Future

• Explore emerging design patterns enabled by AI, automation and intelligent assistants.
• Help define human and AI interaction models within banking experiences.
• Identify opportunities to modernize and improve existing experiences through innovative approaches and technologies.

Qualification and Experience Required

8+ Years

Essential Experience

Significant experience in UX, product design or experience design roles within enterprise software environments. Should have experience designing complex, workflow-driven applications. Strong expertise across interaction design, information architecture and user-centered design methodologies. Experience working within agile product development organizations. Ability to communicate and present design concepts to diverse stakeholder groups. Strong facilitation and collaboration skills.

Highly Desirable Experience

• Within banking, financial services or fintech.
• Designing solutions for corporate banking, commercial banking, lending, cash management, liquidity management or payments.
• Exposure to SaaS and cloud-native platforms.
• Experience designing AI-assisted user experiences and intelligent workflows.
• Familiarity with platform, ecosystem and composable product approaches.

Personal Attributes

Naturally curious and empathetic. Comfortable operating in ambiguity and helping shape direction. Able to challenge assumptions constructively and influence decisions through insight and evidence. Strong systems thinker who can balance detailed design execution with strategic outcomes. Passionate about simplifying complexity.

Benefits

• Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well‑being: Access confidential one-to-one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive -inside and outside of work.
• Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
• Sustainability: Paid time off for volunteering and donation-matching opportunities to support causes that matter to you.
• Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra -open to everyone who wants to participate and contribute.
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

Company Culture

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra.

At Finastra, our team members are the driving force behind everything we do. We’re building an environment where bold ideas thrive, careers flourish, and innovation is a shared journey. Whether you're a recent graduate ready to shape the future or a seasoned professional seeking your next challenge, you’ll play a pivotal role in delivering software solutions that redefine what’s possible in financial services. We believe growth is a shared commitment. That’s why we offer a rich ecosystem of learning—from hands‑on training and mentorship to leadership development and industry certifications. You’ll have the freedom to explore new paths, deepen your expertise, and make your mark in a global fintech that’s built for the future. Our career development isn’t just a program—it’s a promise. With access to cutting-edge tools, a culture of collaboration, and a community that champions your success, you’ll be empowered to lead, challenge, and create meaningful change. Because when we grow together, we innovate together—and that’s how we shape what’s next in finance.

We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers. There is a huge range of engaging projects where you can get stuck-in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area. Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives.

Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth. With us, you can grow, innovate, and make a real impact.

At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities. We go beyond statutory requirements to maximise our offerings, investing in flexible working policies, personal growth opportunities, and well‑being programmes. Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well‑being support through initiatives like the Employee Assistance Program, the wellbeing Champions and our monthly events and initiatives.

Additionally, we emphasise sustainability through volunteering time off and donation matching, champion inclusion through multiple employee networks and cultural initiatives, and invest heavily in career and skills development. Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture.

At Finastra, we are committed to creating a workplace where you feel valued and respected. We believe this environment drives innovation and we strive to build a team that reflects the varied backgrounds, perspectives, and experiences of our global ecosystem. This philosophy is at the heart of our culture and the way we work.

The company privacy policy can be found here Finastra Privacy Policy