Senior Business Development Manager

Freshworks; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Freshworks is seeking a Business Development Manager (BDM) based in Bangalore to drive sales and build a strong pipeline. This role requires 4 to 8 years in customer-facing sales and excellent communication skills. The BDM will prospect high-profile companies, generate leads, and present Freshworks' products effectively.

The ideal candidate will have a learning mindset, understand regional market nuances, and be comfortable working on-site 5 days a week. Join us at Freshworks and help shape exceptional customer experiences.

Qualifications

• 4 to 8 years of work experience in any customer-facing sales/BD role.
• Clear, concise, and effective written and oral communication skills.
• Empathy towards customers and understanding their needs.

Responsibilities

• Generate qualified opportunities for the company by prospecting in the assigned market.
• Research assigned accounts and build an effective sales pipeline.
• Pitch the company and products to prospects.

Skills

Customer-facing sales experience

Effective communication skills

Interpersonal skills

Ability to handle rejections

Researching and prospecting

Multi-tasking

Job description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of way to get work done. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise‑grade solutions are powerful, yet easy to use, and quick to deliver results. Our people‑first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Job Description Overview

We are currently looking to hire high‑potential BDMs. This position is an integral part of our sales engine. BDMs are focused on the front end of the sales cycle and are the face of Freshworks. The BDM team is responsible for identifying opportunities and generating a sales pipeline. This role is based out of Bangalore.

Responsibilities

• Generate qualified opportunities for the company by rigorously prospecting and researching in the assigned region/market.
• Do rigorous research on assigned accounts, and build an effective sales pipeline.
• Strike and initiate conversations with high‑profile personas of companies you are prospecting.
• Be the face of Freshworks and pitch the company and our products to the prospects.
• Come up with creative emails and campaigns to draw the attention of prospects.

Qualifications

• 4 to 8 years of work experience in any customer‑facing sales/BD role.
• Willingness to work in‑office for 5 days a week.
• Prior experience with the India / Middle East – Preferred.
• Clear, concise, and effective written and oral communication skills.
• Empathy towards customers and understanding their needs.
• Interest, curiosity, and openness to learning new technologies.
• Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.
• Learning mindset and the right attitude that will help you thrive and adapt in a fast‑paced, performance‑driven environment.
• Ability to handle rejections and stay focused and driven.
• Ability to multi‑task and manage your tasks effectively.
• Ability to ask the right questions and qualify a customer's needs.
• Ability to ask open‑ended questions and understand the customer's pain points.
• Ability to do a PowerPoint presentation and explain the capabilities of our products to customers.
• Understand the regional nuances of the designated market.
• Experience in cold calling.
• Understanding the sales metrics and numbers.
• Capture minutes and meetings and update CRM meticulously.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Fresh vision. Real impact. Come build it with us.

Experience Level: Senior Level