Lead Engineer - Tech Support (Payments)

M2P Fintech

Chennai

On-site

INR 2,500,000 - 3,800,000

Full time

14 days+

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Job summary

M2P Fintech is seeking a Lead Engineer - Tech Support (Payments/Lending) to manage a fast-paced on-site team in Chennai. You will troubleshoot, debug, fix issues, and automate solutions while maintaining customer-centric service levels.

The role requires 4–8 years of experience, a strong background in LMS/LOS lending, and hands-on SQL/log analysis. You will lead deployments, incident management, and collaborate with cross-functional teams to ensure seamless production support.

Qualifications

BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.
2+ years of experience in managing / leading a team with ability to mentor engineers from diverse backgrounds and skillsets.
Minimum of 4+ years of experience in operations and application support background.
Experience in Lending domain with strong knowledge in LMS and LOS.
Experience in managing Web and Mobile application support.
Deep hands-on experience in SQL Queries and Log analysis.
A great problem solver with ability to simplify complex issues.
Great interpersonal and presentation skills with ability to meet deadlines.
Experience in deployment activities and incident management life cycle.
Flexible to work at odd hours / shifts and weekends to support incidents, releases, maintenance activities and large project sites.

Responsibilities

Mentor and empower Site Engineers to deliver sound solutions within defined SLAs and troubleshoot issues.
Build the team as the subject matter expert of applications, architecture, and data relationships.
Act as Technical lead for critical incidents and escalation calls as SPOC for Banks, Engineering and Product.
Coordinate with Product, QA, IT, PM teams and other stakeholders for production issue resolution.
Lead automation opportunities to improve processes and product usability.
Create metrics and measure team performance; ensure attendance, reporting, and issue tracking.
Communicate solutions effectively to technical and non-technical teams and update leadership on status.

Skills

Team leadership

Operations & support

Lending domain LMS LOS

SQL & log analysis

Incident management

Deployment activities

Flexible hours

Education

BS/MS in Computer Science or Engineering

Tools

SQL

Job description

Designation: Lead Engineer - Tech Support (Payments/Lending)

Location: Chennai

Experience: 4-8 years

Who Are We?

M2P Fintech is a leading Banking Technology Platform, shaping the future of digital finance. Established in 2014 and headquartered in Chennai, we have a strong footprint across 30+ countries in Asia-Pacific, the Middle East & Africa (MEA), and Oceania.

At the forefront of next gen fintech, we drive innovation in banking, lending, and payments infrastructure. Powering global fintech transactions, our comprehensive technology stack enables seamless banking solutions, lending platforms, Buy Now Pay Later (BNPL) services, customized credit cards, prepaid cards, and more.

About the Role

M2P Fintech is looking for highly passionate, hands-on leader to deliver reliable and sustainable solutions to our customers. You will manage the team at site that is very fast paced and highly capable to troubleshoot, debug, fix the issues, and automate solutions. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support and is having a high level of customer centricity.

What Will You Do in this Role

Mentor and empower Site Engineers to deliver sound solutions for our customers within defined SLAs. The teams primary responsibilities include analysing and troubleshooting application and other open-source components related issues, debug and fix the issues, oversee the setup client / systems, and supervise change deployment.
Build the team as the subject matter expert of applications, underlying architecture, and data relationships.
Act as a Technical lead for critical incident and escalation calls by being a Single Point of Contact from the Banks end, Engineering and Product team.
Partners with Product engineering teams, QA teams, IT teams and Project management teams and other internal stakeholders as required for successful resolution of issues reported to in production support.
Identify opportunity and take the lead on automation projects that will improve processes and the usability of products for internal users.
Create metrics and measure team performance. Assure the team follows / maintains proper attendance, reporting, issue tracking and support procedures.
Understand the issues and communicate solutions effectively to technical and non-technical teams at Customers as well as internally to organisations team members and regularly update leadership teams on project status.

What Youll Need to be Successful in this Role

BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.
Minimum of 2+ years of experience in managing / leading a team with ability to mentor engineers from diverse backgrounds and skillsets.
Minimum of 4+ years of experience in operations and application support background.
Experience in Lending domain with strong knowledge in LMS and LOS.
Experience in managing Web and Mobile application support.
Deep hands-on experience in SQL Queries and Log analysis.
A great problem solver with ability to simplify complex issues.
Great interpersonal and presentation skills with ability to meet deadlines.
Experience in deployment activities.
Experience in incident management life cycle.
Flexible to work at odd hours / shifts and weekends to support incidents, releases, maintenance activities and large project sites.