IBM Planning Analytics (TM1) Support Engineer

PepsiCo

Hyderabad

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

A leading global food and beverage company in Hyderabad is seeking a mid-senior level IT professional to manage incidents for the Mosaic solution. The ideal candidate will have over 4 years of experience in TM1 Cognos Planning Analytics and possess strong technical skills in IBM Planning Analytics. Responsibilities include resolving incidents, monitoring ticket queues, and acting as a subject-matter expert. This full-time role offers a dynamic work environment and opportunities for growth.

Qualifications

4+ years of experience in TM1 Cognos Planning Analytics.
6+ years of information technology or business experience.

Responsibilities

Handle incidents for Mosaic solution and strive for resolution within SLA.
Serve as subject-matter expert (SME), responsible for resolving incidents.
Monitor the team’s tickets queue for the service.

Skills

TM1 Cognos Planning Analytics

IBM Planning Analytics Modeler

IBM Planning Analytics Turbo-Integrator

IBM Planning Analytics Rules and Feeders

SQL

ServiceNow

Education

University education (BS/BA level)

Tools

IBM Planning Analytics Excel PAfE

Jira

ODBC driver

Job description

Overview

PepsiCo is embarked on a significant initiative of digitalization and standardization of the FP&A solution across all its divisions to make the finance organization more capable, more agile, and more efficient. The MOSAIC program is a key enabler of that vision. It is the FP&A solution of the PepsiCo Global Template (PGT) that, for the first time, aims to integrate “vertical” planning for Business Units (BUs) or markets, and “horizontal” planning for functions (e.g., Global Procurement, Compensation and Benefits, etc.) that have accountability across markets. The program aims to harmonize data, planning processes and ways of working across the PepsiCo organization.

The Sustain Team for MOSAIC Solution is responsible for the delivery of high‑quality break fixes and ensuring stability for the Mosaic markets which are live, as well as ensuring zero minimum critical incidents from production, coordinating and minimizing downtimes of production and non‑production environments.

Responsibilities

The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization.

Handle incidents for Mosaic solution and strive for resolution within SLA.
Serve as subject‑matter expert (SME), responsible for resolving incidents and for continuous communication about incident status.
Act as a resolver and communicate with the customer as required.
Member of a technical, operations and application management team.
Monitor the team’s tickets queue for the service, self‑assign tickets or directly work on tickets assigned by the Service Controller.
Forward tickets that require a change to the Service Controller and manage the change management process for break‑fix implementation.
Handle ticket escalations to the Service Controller.

Qualifications