LEAD-Customer Delivery

Zinier; Bengaluru; Remote; INR 300,000 - 600,000; Full time

Job summary

Zinier, a remote-first global company with a Bangalore presence, seeks a Lead, Customer Delivery to drive successful deployment of field service and asset management solutions. You will shepherd projects from kickoff to go-live, coordinating cross-functional teams, managing scope, schedule, and quality, and ensuring customer satisfaction.

The role requires 9+ years in software professional services project management, experience with Enterprise software deployments, and strong communication

Qualifications

• 9+ years of software professional services project management experience.
• Experience delivering Enterprise software implementations.
• Proven ability to manage cross-functional, global projects in Waterfall and Agile.
• Strong analytical thinking, problem-solving and leadership abilities.
• Excellent verbal, written, and presentation skills; capable of influencing senior executives.

Responsibilities

• Lead delivery of complex implementation projects from kickoff through go-live.
• Manage scope, schedule, quality, and cost; document and approve changes.
• Create and maintain release and project plans; track milestones and risks.
• Provide regular status reports and align stakeholders across teams.
• Coach and mentor teams; resolve blockers and drive continuous improvement.
• Leverage AI, automation and data insights to improve delivery efficiency.
• Coordinate cross-functional, geographically dispersed teams with up to 10% travel.

Skills

Project Management

Stakeholder Management

Agile Methodologies

Waterfall

Leadership

Communication

Risk Management

Team Coaching

AI & Automation awareness

Education

Bachelor's Degree

PMI Certification (a plus)

Tools

JIRA

Confluence

Job description

Who we are:

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.

We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.

What we’re looking for:

We are seeking a Lead, Customer Delivery to lead the successful delivery of complex implementation projects related to deployment of field service and asset management solutions. This role is critical in ensuring our customers achieve measurable business outcomes from our solutions. You will be responsible for driving projects from kickoff through go-live, liaising with cross functional teams, and ensuring scope, schedule, quality, and most importantly customer satisfaction targets are met.

Roles and Responsibilities:

• Facilitate efficient & successful project definition, discovery, design, planning, execution and smooth launch in leading high-performance project teams.
• Manage projects within scope, quality, time, and cost constraints, and ensure any changes are documented and approved through a change control process.
• Build and maintain release and project plans, managing schedules, dependencies, risks, and mitigations, across cross-functional teams, both internal and external.
• Track and report on project milestones and provide regular status reports to all stakeholders, highlighting risks and ensuring agreement and alignment is gained across teams.
• Form strong project team relationships by leading, coaching, and motivating team members, and identifying and resolving blockers or conflicts.
• Enhance delivery excellence by analyzing existing processes, eliminating inefficiencies, and leveraging tools, technology, and intelligent automation to implement scalable frameworks. Champion best practices, metrics, and high-quality standards across delivery programs.
• Coach and mentor teams, fostering collaboration, accountability, and continuous improvement.

Job Requirements:

• Bachelor’s Degree; PMI certification a plus
• 9+ years experience in software professional services technical project management
• In-depth knowledge and experience implementing Enterprise software applications
• Experience with client services, project management, and solution delivery in both Waterfall and Agile environments;
• Proven ability to deliver results in fast-paced, ambiguous environments through strong analytical thinking, problem-solving, prioritization, and leadership skills.
• Excellent verbal, presentation, and written communication skills including creating usable documentation and tools.
• Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics.
• Experience working with a cross-functional and geographically dispersed team and customer base with travel up to 10% of the time (including possible international travel).

• Drive technical discussions across architecture, integrations, APIs, data, environments, security, and platform dependencies.
• Partner with Engineering, Product, Architecture and Customer technical teams to translate business requirements into executable technical plans.
• Understand system dependencies and technical risks well enough to challenge assumptions, identify gaps, and drive resolution.
• Identify opportunities to leverage AI, intelligent automation and data-driven insights to improve project execution, predict risks, reduce manual processes and improve delivery efficiency.
• Hands-on experience with JIRA, Confluence , standard PM tools and templates.