Delivery Lead

Signzy; Bengaluru; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Signzy Technologies Private Limited in Bengaluru, India, invites a Delivery Lead to drive successful delivery of SaaS products and services from initiation to completion. You will oversee multiple client projects, mentor cross-functional teams, and ensure client expectations are met.

The role requires 5+ years in delivery or project management within a B2B SaaS or tech environment, strong Agile knowledge, and experience with Jira/Asana/Monday.com.

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or related field (or equivalent work experience).
• PMP, PRINCE2, or Agile certifications are a plus.
• Proficiency in project management tools (Jira, Trello, Asana, or similar).
• Familiarity with SaaS architectures and technology stacks, particularly cloud-based applications.
• Ability to understand technical requirements and communicate with both technical and non-technical stakeholders.

Responsibilities

• Oversee multiple client-facing projects, ensuring on-time delivery within scope and budget.
• Serve as main point of contact for clients, managing expectations and ensuring satisfaction.
• Coordinate with Product, Engineering, Sales, and Customer Success to align deliverables and milestones.
• Lead resource allocation to ensure project success and avoid bottlenecks.
• Identify project risks and issues and mitigate with relevant teams.
• Drive best practices for project delivery and operational efficiency.
• Regularly communicate project progress, risks, and successes to stakeholders.
• Own end-to-end delivery process and continuously improve workflows and client outcomes.
• Provide regular project status updates and maintain documentation.

Skills

Leadership

Communication

Problem solving

Time management

Attention to detail

Project management

Agile methodologies

Proactive

Client empathy

Education

Bachelor’s degree in Business/Engineering/CS

PMP/PRINCE2/Agile certifications

Tools

Jira

Asana

Monday.com

Trello

Job description

Reports To: Head of Delivery / Director of Delivery

Department: Delivery / Customer Support

Employment Type: Full-time

Role Overview

We are seeking a highly motivated and experienced Delivery Lead to join our team at

Signzy Technologies Private Limited, a leading B2B SaaS tech product organization. As

the Delivery Lead, you will be responsible for ensuring the successful delivery of our

products and services to clients, overseeing the end-to-end project lifecycle from

initiation through to completion. You will work closely with cross-functional teams

including Product, Engineering and Sales to ensure client expectations are met and the

delivery process runs smoothly and efficiently.

Key Responsibilities

• Project Management: Oversee multiple client-facing projects simultaneously, ensuring they are delivered on time, within scope, and within budget.
• Client Relationship Management: Serve as the main point of contact for clients,managing client expectations, proactively addressing concerns, and ensuring customer satisfaction.
• Cross-Functional Team Collaboration: Coordinate with Product, Engineering,Sales, and Customer Success teams to ensure alignment on deliverables,timelines, and milestones.
• Resource Management: Lead the allocation of resources to ensure project success and avoid bottlenecks.
• Risk and Issue Management: Identify project risks and issues, working with relevant teams to mitigate or resolve them.
• Continuous Improvement: Lead and implement best practices for project delivery, driving operational efficiencies and quality improvements.
• Stakeholder Communication: Regularly communicate project progress, risks, and successes to stakeholders, ensuring transparency throughout the delivery lifecycle.
• Delivery Process Ownership: Own the end-to-end project delivery process,continuously assessing and improving project workflows, delivery standards, and client outcomes.
• Reporting & Documentation: Provide regular project status updates and ensure all documentation is accurate and up to date.

Job Requirements

Experience

• 5+ years of experience in a Delivery or Project Management role in aB2B SaaS or technology-driven environment.
• Proven experience managing large-scale, complex client projects with cross-functional teams.
• Strong background in Agile methodologies (Scrum, Kanban) and familiarity with project management tools (Jira, Asana, Monday.com, etc.).
• Experience with SaaS product delivery, including onboarding, integrations, and customer enablement.

Education

• Bachelor’s degree in Business, Engineering, Computer Science, or related field (or equivalent work experience).
• PMP, PRINCE2, or Agile certifications are a plus.
• Proficiency in project management tools (Jira, Trello, Asana, or similar).
• Familiarity with SaaS architectures and technology stacks, particularly related to cloud-based applications.
• Ability to understand technical requirements and communicate effectively with both technical and non-technical stakeholders.

Key Skills

Leadership & Communication

• Strong leadership and people management skills, with the ability to motivate and guide cross-functional teams.
• Excellent verbal and written communication skills to effectively engage with internal teams and external clients.

Problem Solving & Decision Making

• Ability to analyze complex issues and develop practical solutions.
• Excellent client-facing skills, with a focus on building long-term relationships and ensuring high levels of customer satisfaction.

Project Management

• Expertise in managing timelines, budgets, and resources for complex projects.
• Ability to manage competing priorities and adapt to changes quickly.

Attention to Detail & Quality

Strong attention to detail, ensuring high standards of quality in both deliverables and client interactions.

Time Management

Strong organizational and time management skills, with the ability to manage multiple projects and deadlines simultaneously.

• Agile Champion: Passionate about Agile methodologies and promoting Agile principles within teams.
• Proactive and Solution-Oriented: Ability to anticipate potential challenges and proactively address them before they affect project timelines or client relationships.
• Client Empathy: Understanding of client pain points and a commitment to delivering solutions that meet their business needs.