Lead Customer Care Manager

Mahindra And Mahindra Ltd.

Raipur

In loco

INR 400.000 - 640.000

Tempo pieno

2 giorni fa

Candidati tra i primi

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Descrizione del lavoro

Mahindra And Mahindra Ltd. is seeking a seasoned engineer to contribute inputs during the proto stage to enhance serviceability and maintainability for upcoming models.

The role involves developing and updating literature, tools, and service readiness for new product launches, with emphasis on dealer network support and customer experience. The candidate should have 4–7 years of experience in mechanical/automotive engineering, with strong skills in CRM, SAP, service planning, and customer

Competenze

Diploma or BE in Mechanical/Automobile/Engineering with relevant certifications.

Mansioni

Provide inputs to product development during proto-stage to improve Serviceability and Maintainability.

Conoscenze

Communication Skills

Customer Sensitivity

CRM

Dealer Relationship

Negotiation

Training & Development

Revenue Generation

SAP

Service Planning

Service Readiness

Team Building

Territory Coverage

Warranty Management

Designing Customer Experience

Service Management

Formazione

Diploma in Mechanical Engineering

Bachelor of Engineering in Mechanical

Diploma in Engineering in Mechanical

Diploma in Engineering in Automobile

Diploma in Engineering in Agriculture

Bachelor of Engineering in Automobile

Bachelor of Engineering in Agriculture

Descrizione del lavoro

Select how often (in days) to receive an alert:

Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty

Preferred Industries

Tractor

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture

General Experience

4-7 years of Experience

Critical Experience

System Generated Core Skills

Communication Skills

Customer Sensitivity

Consumer Focus

Customer Relationship Management (CRM)

Customer Support

Manpower Management

Dealer Relationship Management

Negotiation