Lead – Client Partnerships

Aditya Birla Capital; Maharashtra; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading financial services company in India, Maharashtra, is seeking a Client Success Manager to lead their Client Success Team and drive engagement strategies for corporate wellness programs. The ideal candidate will have experience managing client relationships, overseeing wellness initiatives, and leading teams. This role requires strong analytical skills to monitor performance and engagement metrics. The company offers an opportunity to significantly impact client experience through tailored wellness solutions.

Qualifications

• Experience in client success management or similar roles.
• Strong understanding of wellness programs and corporate fitness.
• Ability to analyze digital engagement metrics.

Responsibilities

• Lead and manage the Client Success Team.
• Oversee planning and execution of wellness programs.
• Build relationships with HR leaders and business heads.
• Drive client onboarding and engagement strategies.

Skills

Client relationship management

Team leadership

Digital engagement strategies

Performance tracking

Conflict management

Job description

Key Responsibilities

• Lead, mentor, and manage the Client Success Team to ensure superior client experience across all accounts.
• Drive client onboarding, engagement, delivery, and retention strategies.
• Establish client success KPIs and ensure consistent performance tracking and improvement.
• Serve as the escalation point for key client issues, ensuring swift and effective resolution.

Digital Adoption & Engagement

• Drive end?to?end adoption of the company’s wellness digital platforms (mobile app, web dashboards, engagement tools).
• Ensure onboarding of corporate clients onto the wellness app, including activation campaigns and user education.
• Collaborate with marketing and product teams to build digital engagement journeys for employees.
• Monitor app download metrics, active users, and engagement KPIs across client accounts.
• Identify digital adoption barriers and work with product/tech teams to improve user experience.
• Ensure clients receive insights from digital analytics dashboards to demonstrate program impact.

Corporate Wellness Program Delivery

• Oversee planning and execution of corporate wellness programs, ensuring alignment with client expectations and organizational goals.
• Collaborate with product, medical, operations, and marketing teams to deliver impactful wellness initiatives.
• Ensure timely implementation, reporting, and performance measurement for all wellness initiatives and corporate engagements.

Client Engagement & Strategic Account Management

• Build strong relationships with HR leaders, CHROs, business heads, brokers.
• Understand client needs deeply and work with internal teams to deliver tailored solutions.
• Drive upsell and cross?sell opportunities by identifying gaps and recommending suitable wellness offerings.

Market Mapping & Research

• Map opportunities in the corporate wellness, health insurance, government, and PSU sectors.
• Track industry trends, competitor offerings, and regulatory developments.
• Support leadership in building strategies to enhance market penetration and client engagement.

Leadership Skills

• Ability to lead teams, manage conflicts, and drive performance.