DERM Lead

Tata Consultancy Services; Hyderabad; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Tata Consultancy Services seeks a Delivery Excellence Partner to drive a data-driven culture across HRO operations through quality methodologies, analytics, and continuous improvement frameworks.

You will lead Lean Six Sigma programs, deploy ISO/CMMI practices, and collaborate with clients to deliver measurable value, efficiency gains, and sustainable transformation across multiple accounts.

Qualifications

• MBA (Finance), M.Com, CA/ICWA, or Engineering degree.
• Lean Six Sigma Black Belt certification must (from reputed institutes like ISI, ASQ, Benchmark 6Sigma, BCG)
• Additional certifications such as PMP, Agile, QMS, or Digital Transformation are preferred.
• 10+ years of overall experience with strong expertise in business transformation, process improvement, and delivering measurable business value.

Responsibilities

• Conduct thought leadership workshops and define continuous improvement roadmaps for client accounts
• Lead and mentor Lean Six Sigma projects to deliver measurable business value and productivity gains
• Deploy and sustain Quality Management Systems (iQMS), including ISO and CMMI practices
• Drive innovation, automation, and digital transformation initiatives across operations
• Build organizational capabilities in Lean Six Sigma, data analytics, and quality tools
• Establish proactive risk identification through No Surprise frameworks and mitigation plans
• Engage with clients and internal stakeholders to drive adoption of delivery excellence initiatives
• Champion a culture of continuous improvement, operational excellence, and compliance

Skills

Lean Six Sigma

Data analytics

Quality Management

Stakeholder management

Project management

Communication skills

Education

MBA

M.Com

CA/ICWA

Engineering degree

Tools

Excel

Power BI

RPA tools

AI/ML platforms

Job description

The Delivery Excellence Partner drives a data-driven culture across HRO operations by leveraging quality methodologies, analytics, and continuous improvement frameworks. The role ensures best-in-class client satisfaction by deploying excellent delivery initiatives, quality management systems, and transformation programs. It plays a critical role in enabling operational efficiency, innovation, and sustainable value creation across client accounts.

Key Responsibilities

• Conduct thought leadership workshops and define continuous improvement roadmaps for client accounts


• Lead and mentor Lean Six Sigma projects to deliver measurable business value and productivity gains


• Deploy and sustain Quality Management Systems (iQMS), including ISO and CMMI practices


• Drive innovation, automation, and digital transformation initiatives across operations


• Build organizational capabilities in Lean Six Sigma, data analytics, and quality tools


• Establish proactive risk identification through No Surprise frameworks and mitigation plans


• Engage with clients and internal stakeholders to drive adoption of delivery excellence initiatives


• Champion a culture of continuous improvement, operational excellence, and compliance

Required Qualifications

MBA (Finance), M.Com, CA/ICWA, or Engineering degree.

Lean Six Sigma Black Belt certification must (from reputed institutes like ISI, ASQ, Benchmark 6Sigma, BCG)

Additional certifications such as PMP, Agile, QMS, or Digital Transformation are preferred.

Experience Requirements

10+ years of overall experience with strong expertise in business transformation, process improvement, and delivering measurable business value. Minimum 4 years in Lean Six Sigma or Transformation roles within HRO, FAO, or SCM domains. Exposure to service industry exposure is must

Shift: Willing to work in all shifts (currently evening shift) and willing to travel to any location as per client/organization requirements

• Strong analytical and data-driven problem-solving skills


• Excellent communication and presentation abilities


• Stakeholder and client management expertise


• Program and project management capabilities


• Influencing and negotiation skills


• Ability to challenge status quo and drive innovation


• High attention to detail and quality orientation


• Self-driven and goal-oriented mindset

Tools & Systems

Lean Six Sigma tools, Quality Management Systems (ISO, CMMI), Data Analytics tools (Excel, Power BI), Automation tools (RPA), AI/ML platforms (preferred).

Stakeholder Interaction

Clients, senior leadership, operations teams, transformation teams, and cross-functional stakeholders.

Success Metrics / KPIs

• Client satisfaction and NPS improvement


• Process efficiency gains and cost savings


• Number of successful transformation and automation initiatives


• Quality and compliance adherence


• Adoption of continuous improvement programs