Lead Associate Account Manager

Jobtailor; Chennai District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Jobtailor in Chennai, India seeks a Lead Enablement Manager to guide Associate Account Managers, shaping client-facing capabilities and strategic consulting. You will mentor teams, establish scalable coaching programs, and drive knowledge sharing across campaigns, optimization, and reporting.

You will spearhead a data-driven approach to improve customer outcomes, grow accounts, and enhance the AAM operating model while balancing business priorities.

Qualifications

• 5–6+ years in digital advertising, programmatic, or customer-facing roles.
• Experience leading and coaching client-facing teams.
• Strong client relationship and growth opportunity identification.
• Hands-on DV360, The Trade Desk, and Amazon DSP experience.
• Strong knowledge of programmatic strategy, optimization, measurement, and reporting.
• Ability to translate data into actionable client outcomes.
• Experience building scalable processes and training programs.

Responsibilities

• Lead, mentor and coach Associate Account Managers to build client-facing and strategic consulting capabilities.
• Support Tier 1 customers and coach AAMs on retention, expansion, product adoption and account growth.
• Establish scalable coaching frameworks, playbooks and quality standards for client communication, escalation handling and performance storytelling.
• Serve as a programmatic subject-matter expert across strategy, optimization, measurement, reporting and consultative selling.
• Drive team capacity and operational efficiency, identifying skill gaps and leveraging scalable solutions.
• Represent AAM needs across Sales, Account Management, Technical Services, Creative, Operations, Product and Engineering.
• Drive knowledge sharing and best-practice adoption to improve the AAM operating model.
• Champion ownership, learning and excellence while balancing customer outcomes and business priorities.

Skills

Team Leadership

Mentoring

Client Relationship Management

Data Storytelling

Communication Skills

Stakeholder Management

Presentation Skills

Ownership & Accountability

Analytical Skills

Tools

DV360

The Trade Desk

Amazon DSP

AI Solutions

Automation Tools

Job description

Lead, mentor and coach Associate Account Managers to build client-facing, account management and strategic consulting capabilities
Support Tier 1 customers and coach AAMs on retention, expansion, product adoption and account growth
Establish scalable coaching frameworks, playbooks and quality standards for client communication, objection handling, escalations, performance storytelling, MBRs/QBRs and strategic recommendations
Serve as a programmatic subject-matter expert and enablement leader across campaign strategy, optimization, measurement, reporting, data storytelling and consultative selling
Drive team capacity, operational efficiency and continuous improvement by identifying skill gaps, optimizing workloads and leveraging AI, automation and scalable solutions
Represent AAM needs and insights across Sales, Account Management, Technical Account Services, Creative, Operations, Product and Engineering
Drive global knowledge sharing and best-practice adoption to improve the AAM operating model and customer experience
Champion a culture of ownership, learning and excellence while balancing customer outcomes, team development and business priorities

Requirements

• 5–6+ years of experience in digital advertising, programmatic, account management, customer success or related client-facing roles
• Proven experience leading, mentoring or coaching client-facing teams and developing high-performing talent
• Strong client relationship and account management experience, with a track record of driving customer outcomes and identifying growth opportunities
• Hands-on experience with DV360, The Trade Desk (TTD) and Amazon DSP is required
• Strong knowledge of programmatic strategy, optimization, measurement, reporting and digital advertising platforms
• Ability to translate complex data into clear business narratives, recommendations and client outcomes
• Experience building scalable processes, playbooks, training programs and operating models
• Strong ownership, communication, analytical, presentation and stakeholder management skills
• Passion for developing people and driving continuous improvement

Core Competencies

Demonstrates expertise in digital advertising and programmatic strategies, with a strong focus on account management, client relationship building, and team development. Proven ability to create scalable processes and frameworks that enhance operational efficiency and drive customer success.

Highest-signal resume keywords

• Digital Advertising Experience
• Programmatic Strategy Expertise
• Client Relationship Management
• DV360 Proficiency
• Team Leadership and Mentoring

Hard Skills

• Programmatic Strategy
• Account Management
• Data Storytelling
• Performance Measurement
• Optimization Techniques
• Scalable Process Development
• Training Program Creation
• Client Outcomes Identification
• Reporting Skills
• Objection Handling

Soft Skills

• Communication Skills
• Analytical Skills
• Presentation SkillsStakeholder Management
• Ownership and Accountability

Industry Keywords

• Digital Advertising
• Programmatic Advertising
• Customer Success
• Account Growth
• Client-Facing Roles

Tools & Technologies

• DV360
• The Trade Desk
• Amazon DSP
• AI Solutions
• Automation Tools