Lead Assistant Manager-Back Office-Policy Administration

Ex; Maharashtra; On-site; INR 300,000 - 540,000; Full time

Job summary

EXL is a leading data analytics and digital operations company dedicated to transforming business processes. The role targets individuals with 0-3 years of experience who can manage teams, coach staff, and ensure SLAs in a US-insurance context.

The incumbent will oversee queue management, drive performance, and provide training to new hires, while aligning team goals with quality standards and security policies.

Qualifications

• Knowledge of the function, process and systems.
• Ability to use the desktop computer systems.
• Coaching and feedback ability.
• Strong written and verbal communication.
• Strong sense of urgency.
• Knowledge of the US insurance industry.

Responsibilities

• Manage teams and ensure service level targets are met.
• Motivate team members and control attrition.
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Provide coaching and feedback to team members to enable them to improve their performance.
• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• Provide inputs on process and system to the team members.
• Client interaction, where required at the level of Supervisors.
• Perform services in accordance with the PPM and other written instructions from MSIG regarding compliance with internal policies and procedures, external regulations and information security standards.
• Ensure that all Supplier Personnel in their process know their goals and how they are linked to the Supplier’s quality policy
• Effectively manage queue and balancing of work loads

Skills

Coaching

Communication skills

US Insurance knowledge

Desktop computer skills

Sense of urgency

Process knowledge

Education

Graduate

Tools

MS Office Suite

Job description

Job Info

• Job Identification 19450
• Posting Date 09/01/2026, 06:05 PM
• Experience (In Years) 0-3

Job Description

• Knowledge of the function, process and systems
• Ability to use the desktop computer systems
• Coaching and feedback ability
• Strong written and verbal communication
• Strong sense of urgency
• Knowledge of the US insurance industry

Strong data comprehension skills – read and carefully interpret business

Responsibilities

• Manage teams and ensure service level targets are met
• Motivate team members and control attrition
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
• Provide coaching and feedback to team members to enable them to improve their performance
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Provide inputs on process and system to the team members.
• Client interaction, where required at the level of Supervisors
• Perform services in accordance with the PPM and other written instructions from MSIG regarding compliance with internal policies and procedures, external regulations and information security standards.
• Ensure that all Supplier Personnel in their process know their goals and how they are linked to the Supplier’s quality policy

Effectively manage queue and balancing of work loads

Qualifications

Graduate

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visitwww.exlservice.com .

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.