Assistant Manager

ExlService Holdings, Inc.; Pune District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading data analytics company is seeking an experienced manager for their Pune office. This role involves managing a team to achieve quality and productivity targets while ensuring compliance with regulations. The ideal candidate will have 12-15 years of relevant experience, strong coaching abilities, and a preferred knowledge of the UK insurance industry. This position emphasizes team development and operational excellence.

Qualifications

• 12-15 years of experience in a related field.
• Familiarity with compliance standards and regulations.
• Ability to provide coaching and feedback.

Responsibilities

• Manage a team ensuring quality and productivity targets are met.
• Provide coaching to team members for performance improvement.
• Ensure compliance with internal policies and external regulations.
• Conduct client interactions when necessary.

Skills

Team management

Coaching

UK insurance industry knowledge

Change management

Job description

- Experience (In Years) 12-15## Job DescriptionManage team and ensure quality and productivity targets are met Preferred knowledge of the UK insurance industry Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame Provide inputs on process and system to the team members. Client Interaction, where required at the level of Supervisors Ensure compliance with internal policies and procedures, external regulations and information security standards. Collect and provide data required for various audits like ISO/COPC etc. Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policyEXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .*EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.*